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1.4 Based on 135 reviews
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  • Customers like
    • Original rate 5
    • Advertised rate 5
    • Unethical hidden charges 3
  • Customers don't like
    • Terrible customer service 12
    • Concept to cheat people 12
    • Useless customer service 6

I have rented several cars from payless Las Vegas in the last year and everytime I go thru the same thing. I have my printed receipt from the internet and they give you the one to sign and initial its always much higher even tho I told them repeatedly I DO NOT WANT YOUR INSURANCE!!! They say it will be ok we will remove the extra charges when you return the car. Dont believe it, I always make them print a new contract with the price I was quoted... Read more

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THIS OUTFIT BLATANTLY DECEIVES,LIES, DEFRAUDS CUSTOMERS WITH OUTRAGEOUS ADD ONS THAT YOU DID'NT AGREE TO BUT THE AGENTS ARE TRAINED TO DECEPTIVELY SLIP IT THROUGH AND GET YOU TO FRAUDULENTLY INITIAL WITH THEIR SLIGHT OF HAND ANTICS FOR "DAMAGE WAIVER INSURANCE" AT $25.99 A DAY FOR EXAMPLE!! BROUGHT MY CARE BACK FULL OF GAS AND THEY SLIPPED IN $67.30 FOR " FUEL SERVICE CHARGE".WTF?? CHEAT, LIE, DECEIVE, CHEAT, LIE DECEIVE. AVIS/BUDGET STOCK WILL... Read more

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I am covered in New Hampshire for Loss of Use. The agent at Las Vegas Payless Car Rental told me I was wrong and talked me into taking this extra insurance. It cost me over $150.00 extra above what I had paid ahead of time for the rental on the internet. In total I have paid $200.00 more than what it should have cost me. They are thieves, and deceitful in their business practices. Too late I have found MANY instances of this in bad reviews about... Read more

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Rented from Payless in Phoenix Hartford Airport. The agent at check-in added every add on and fee possible. It took my rental from $280 to $840. As it was 110° F in the parking garage and I had to catch a flight. I didn't look at the receipt, that you do not sign and the agent folds in an envelope befor handed to you, until I got on my flight. Long story short these guys are crooks. DO NOT RENT FROM PAYLESS. Read more

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I rental a car from Payless Car Rental in Jacksonville airport and return it on July 26th 2016 with a full tank of gas and they refuse to pay be back my $38.45 that they charge me on my contract. A receipt was given to me that they got the car back with a full tank of gas. My advise to everyone don't rent car from Payless Car Rental in Jacksonville they rob people.

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Dear Sir(s) I reserved my Payless car through rentalcars.com for pickup at Hartford Airport on 2 August at 22:45 and dropping off on 4 August at 19:00. The reservation is attached. My AA flight from Charlotte was delayed due to weather and arrived at Hartford airport at 2:00AM. However, the Budget shuttle bus picked me up at the airport and dropped me at the Hartford Budget/Payless rental car office around 2:30AM. Upon arriving the Budget... Read more

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I rented a car from Payless and kept it for 9 days as I planned. The day after I got home, when I was going through my receipts from my trip, I discovered that I had been charged $25 a day for some sort of insurance, which I never authorized. The car rental was only $22 a day. When I contacted the company (a near impossibility, by the way) I was told that I must have authorized it so they will not refund the money. I will never rent from these... Read more

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Bad services , terrible car , I rented a car from los Cabos office near airport, lady in front desk attacked me when I asked about my bill and accused me that I am not going to pay and I will dispute the charge all that because they put a large amount as deposit and I signed and wrote its deposit.she yelled at me and said no car for you, I asked about the manger which he was on her side because she told him wrong information but sfter he... Read more

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I was charged more than quoted was told a deposit would be refunded did not get my deposit back when i called was put on hold for 20 minutes then i hung up. Very dissatisfied

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On the night that I was scheduled to pick up my multi-day car reservation Payless closed their counter a half hour early. The result of this early closure was that I was forced to spend the night in the Airport and it enabled them to cancel my reservation and keep my prepaid money with no recourse. I was at the counter first thing in the morning and was told by the counter staff and two different customer service people that my reservation was... Read more

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