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Payless Car Rental - Car Rental Booking Review from Cedar Park, Texas

1.0
Details
On September 28,2016 my husband made a reservation online through paylesscar.com for a 3 day rental in Las Vegas, we never received any email confirmations, so after checking our bank statement we found that we had veen charged for the rental. We contacted paylesscar.com customer service to have the charge removed but they said they had no record of the transaction and can not help us, naturally i asked for a supervisor and after being on hold for an hour the system hung up on me. I contacted them again and got hung up on after asking for a supervisor, my husband then called and he got hung up on too. We were being cordial, professional and patient but received horrible service in return. I will never use this company again and never recommend anyone to them either.
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Review
#951622 Review #951622 is a subjective opinion of poster.
Reason of review
Problems with payment

Payless Car Rental - Car Rental Review from Tucson, Arizona

1.0
Details
ZERO STARS---HORRIBLE HORRIBLE PLACE!! Will NEVER rent here again!!! THEY ARE LIERS!! I booked this through southwest with my flight because it was a great deal....come to find out my "quote" of $158 turned out to be $377!!! RIDICULOUS!! And when I told the guy at the counter I didn't want insurance he made up some *** about Arizona laws and made it sound like I needed it and he still charged me for it...and I was tired from being up since one am and traveling (and I knew better because I have NEVER needed extra car insurance for a rental in AZ) so I got a whopping $60 dollars taken off....this place is a scam!! I'm still worried after reading all these reviews that I might get charged even more when I drop off the car...it sounds like they find any reason to charge you! I'm so pissed!! Learned my lesson...should have also read the reviews before I rented from this place!!
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Review
#950007 Review #950007 is a subjective opinion of poster.
Reason of review
Poor customer service

Payless Car Rental - Vehicle Driver Review

2.0
Details
Omg I just had the craziest experience with payless' SFO rental place. First of all it is really way far away from the airport so in rush hour traffic u have to go outside in the freezing SF weather (always freezing guys) and wait 20 min for them to pick u up. There is a phone but if u pick it up and dial the number listed for Payless u get a recording that says nothing about when your van will arrive. It's all a recording only. So when it shows up u get the rudest laziest driver. I am a woman w luggage a cane and a bandaged foot. The driver never got off their fat *** to help. Bizarre. Once u getbto the shop u get a pretty dirty car inside and basically not the economy car I ordered on line. I asked to change from the full size gas guzzler I got and nada. No go. Then I drove it to my meetings and back the next day and when I went to turn it in no idea where the return lane was so parked it in a numbered spot. I wrote down the mileage and was about to walk it in as it was dark and nobody around and from somewhere this guy cane out waving his arms and yelling something. Who know what. Indeciferable. I kept saying what. Anyway I waved at a waiting airport van and I asked for a receipt pls and he took my keys and told me the piece of paper I got when I signed the car out was my receipt. Wow. How do I know he checked the gas and fir dents and signed me off. Bizarre. Then I get on the van and Lo and behold he is the driver. No help with luggage (natch) and a 20 minute ride right out of the too fast too crazy driving book. Bumped fast over every pot hole and took every corner neatly on two wheels. I got off wondering what the heck that experience was. Bad company they clearly don't pay their people well so get the dregs and don't train them fir service and do t reward them or they wouldn't be doing that. Bad service. Bad car. Bad distance from ago. No bargain there on the bottom line. Never again.
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Review
#948818 Review #948818 is a subjective opinion of poster.
Reason of review
Poor customer service

Payless Car Rental Customer Care Review

2.6
Details
I rented from payless but i had got the insurance that is 11 dollars a day through hotwire got to the counter declined insurance because i already had it she said well youll have double coverage an than charged my card all around good car but that 350 deposit sure bites
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Review
#948100 Review #948100 is a subjective opinion of poster.
Reason of review
Poor customer service

Payless Car Rental in Rohnert Park, California - Services added to my bill after telling them no.

1.6
Details
I rented a vehicle thru Hotwire which gave me a great deal with Payless. When I got to the Sky harbor airport rental desk they first told me they had no cars and were waiting for returns . While doing the paperwork I gave the my hotwire reservation and made the mistake of assuming it be honored. I also told them i did not need any additional sevices or insurance . After a 20 minute wait for my vehicle i signed my contract w/o looking at it and drove off. My wife checked our credit card saw a charge from payless and we saw it was not the hotwire price plus they tacked on a 25.00 a day insurance waver after i told them none was needed. I got home from my trip and called them to complain and i was told i could not talk to a customer rep but was told it would be forwarded. Low and behold they denied my claim stating i should have read my contract before signing.I have made another request for review and am still waiting. I have notified my bank and filed a complaint with them.
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Review
#946480 Review #946480 is a subjective opinion of poster.
Cons
  • Charged a fee for not buying additional insurance
Reason of review
Pricing issue
Loss
$103
Preferred solution
Price reduction
Tags
  • Payless Car Rental Rip Off

Payless Car Rental - Car Rental Review from Roseville, California

1.0
Details
Do not rent a car from Payless... They have a low price upfront but when go and pickup car have so many add ons the real rental rate is much more... Returned car and they charged me for another day since it was an hour late to their time but even with that after they charges me for the extra day denied my use to the car saying" you returned the car so unable to let you use it" even though they had charged me for the day... Run fast from here... I have rented cars for over 40 years and have never had this happen . Their customer service is a joke... Please do not rent from them .... Biggest rip off ever !!!
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Review
#945699 Review #945699 is a subjective opinion of poster.
Reason of review
Pricing issue

Payless Car Rental in Las Vegas, Nevada - Undisclosed charges and cancellation fee

1.0
Details
Worst company to do business with! This company is a fraud! Do not rent online without reading every line of fine print and clicking on every link and reading and understanding hidden costs, they don't disclose everything up front. I booked a car in Vegas, automatic toll charges were not disclosed online but when I got email confirmation, in there it said "Automatic charges for toll roads apply" I immediately called and complained that this charge was not disclosed online. I did not trust this company and within 2 hours of booking I requested the service rep to cancel my reservation, he did but deducted $50 for cancellation fee which I think is very unfair. First they don't disclose all charges and when you cancel they charge $50 cancellation fee.
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Review
#944985 Review #944985 is a subjective opinion of poster.
Reason of review
Disclosers
Loss
$50
Preferred solution
Full refund
Tags
  • airport Rental
I recently rented a car from Payless at Detroit Metro Airport. When I checked the car before leaving I found there was no spare tire. When I inquired at the counter I was told this is what Payless does and since I did not opt for the extra coverage,if I got a flat tire...
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1 comment
Anonymous
#1232889

Car rental near OHare was through Veterans Advantage 216.00 picked up rental was 226.00 on ticket I can live with 10.00 diff.Pending on credit card 226.00 but now 3 days later...

Review
#941578 Review #941578 is a subjective opinion of poster.
Reason of review
Bad quality

Payless Car Rental - Car Rental Review from Homestead, Florida

1.2
Details
Stay away ! From Payless at McCarran las vegas rental car center. I had a comfirmation from oct 11 2016 to oct 15... At the counter desk i was asked if i had insurance from the state of nevada? What ? And i told the agent 'danny'. That i had insurance from florida plus my american express . I show proof of insurance. And He kept saying to us that by a "state of nevada law"; in order to rent a car insurance from nevada state was required..well caught by surprised ...they charge us $15.00 per day extra...on insurance.. Agent Danny told nkt to "worry" because he was going to give and upgraded car..right? When i got the car was vw jetta , dirty with a broken side mirror. Etc.. I will write a complaint to the company as soon i get back home. On payless Q&A..there is no requirement to buy extra insurance..
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Review
#937454 Review #937454 is a subjective opinion of poster.
Reason of review
Pricing issue

Payless Car Rental Car Rental Review

1.0
Details
Added charges on credit card that were not suppose to be on there !! and car was in bad shape when picked it up . Guy was real rude when picked up car.
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Review
#937022 Review #937022 is a subjective opinion of poster.
Reason of review
Problems with payment