Filter by rating
filters
State:
Show
City:
Show
Product:
Show
1.0
Details
I reserved a car for 5 days and was quoted $173 and prepaid with a debit card. When I picked up the car I was asked if I wanted additional insurance coverage, which I declined. After returning the car, my debit card was charged an additional $188 for optional...
View full review
3 comments
arty
#1203208

I to have the same problem. You are lucky that they have at least contacted you. I am still waiting. I paid for the rental on the internet and have been charged for more than ...

Review
#861551 Review #861551 is a subjective opinion of poster.
Pros
  • Hidden fees
  • Unethical hidden charges
  • Fraudulent charges
Cons
  • Unauthorized upcharges
  • Not honoring their quoted price
  • Fraudulent pricing
Reason of review
Pricing issue
Loss
$188
Preferred solution
Full refund
Tags
  • Fraudulent Charges
1.0
Details
Rented a car and returned it early, without telling you, they charge you extra per day when you return early. It was the worst experience I have ever had. Good luck with reaching them after that- there is no phone number or customer service line to reach them on! You...
View full review
1 comment
Jmac06_2016
#1170879

A group of us has taken action!https://www.facebook.com/groups/649033941917380/

Review
#860872 Review #860872 is a subjective opinion of poster.
Cons
  • Whole experience was awful
Reason of review
Pricing issue
Loss
$45
Preferred solution
Full refund
Tags
  • hidden fees
  • Payless Car Rental Fraud

Short Review on June 02, 2016

1.2
Details
I will never rent from here again. *** Yall and Yall policies. Yall loose customers every day. *** *** mfs
View full review
Review
#858757 Review #858757 is a subjective opinion of poster.

Short Review on June 02, 2016

Do not rent from Payless. They conduct horrible business. They should not be in the rental car business. They cars are filthy. Policies are outrageous. Not worth the hassle.
View full review
Review
#858756 Review #858756 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
I too was a recent victim of their illegal activities. I am contacting lawyers and would like to include contact information for anyone else who was a victim of Payless Car Rental's fraudulent and deceptive business practices. This company needs to be held...
View full review
12 comments
Anonymous
#1594767

I would be willing to join a class action suit. Payless just charged me a daily admin fee for toll usage even though I only used the toll pass one time. So for a 4 day rental ...

Review
#858461 Review #858461 is a subjective opinion of poster.
Cons
  • Fraudulent business practices
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
Tags
  • Payless Car Rental Fraud
1.0
Details
Please stay away from Payless. You will see cheap prices online for a reason!!! let me explain!!!! I made my reservation online through american express. Went in to pick up my car and spoke to Paul. I was told that they do not have my class car and that i would have to...
View full review
1 comment
Anonymous
#1332697

We, too, were the sibjects of higher rates at check in and eould not honor previously agreed to contract!

Review
#857983 Review #857983 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Full refund
Payless Car Rental - Class Action Lawsuit!!!!
Sign up for the class action lawsuit!!! WE need to put this company out of business or make them change their business practices. http://payless-car-rental.pissedconsumer.com/it-s-time-for-a-class-action-lawsuit-20150101576924.html Run don't walk away from this...
View full review
8 comments
Anonymous
#1529099

I just found this group.. after googling class action lawsuits against Payless car rental... here’s my story... My dad, boyfriend and I went to Las Vegas in March 2018.. paid ...

Review
#856886 Review #856886 is a subjective opinion of poster.

Payless Car Rental - Cancun Mexican Thieves

2.2
Details
I rented a car in Cancun. They did not accept Citibank DW unless I posted a $12K dollar deposit. I said no problem, gave them my credit card and they denied my card. My credit card limit had over $40K of room. I called my bank and there was never an attempt to debit my card. They tried twice and my agent said there was no request. They charged me 216.00 for insurance that I already had. They are worthless thieves. I tried to get my money through Citi since they too were involved in the process but they too are useless. DO NOT RENT from PAYLESS!!!!! They are crooks. Find a more reputable agency or better yet, a more reputable country.
View full review
Review
#855643 Review #855643 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$216
Preferred solution
Full refund
1.2
Details
Payless Car Rental - Never rent car from Payless I got Charged $200 additional amount
Hi All, As an honest review I have to share one of my experience with payless car rental Oakland Airport (they are not for sure payless). I have rented a car from Pay less with $32 for a day. And I got no information about submitting the fuel receipts for staff. While...
View full review
Review
#854265 Review #854265 is a subjective opinion of poster.
Pros
  • Car
Cons
  • Payless car rental is fraud
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Renting
I booked a intermediate car through carrentals.com at Payless for $398. Upon arrival, I was "greeted" by an man named Emmanuel. After failing to sell me any of the up-charges (on which he makes a commission), including upgrading to a bigger vehicle, buying insurance,...
View full review
1 comment
Anonymous
#1163186

Seems very similar to what I went through in Vegas. I have tried to talk to their customer service but got no where. They are saying we had a second driver which is not true...

Review
#851948 Review #851948 is a subjective opinion of poster.
Reason of review
Pricing issue