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Payless Car Rental in Tampa, Florida - Rip off

1.0
Details
We rented a car through payless for a week in Tampa FL. I printed out my Comfirmation with a total of $108.29. When we got there and requested "no" extra Insurance, the bill came up to 141.94. The extra was for road hazzard insurance, and they said that it is added on all the contracts. If that is so why wasn't it added on my total when I printed out my comfirmation? I think the reason they add that is because they don't even have a spare tire if needed? I always rent through Dollar at the airport, and our total never waivers. I was trying to save a few dollars and ended up paying the same with payless and had to drive there and be picked up. I will never rent through them again.
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Review
#533954 Review #533954 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$34
Preferred solution
Full refund

Payless Car Rental in Amarillo, Texas - Turning them in to the California insurance board

We rented through Expedia...total charge was no total charge.Well we rented car,that car was not on lot so they just told us to take another Nissan.Ok we do that a hour into our trip we have no electric stuff no music no ac.So we take it back whoo they are mad now.They just give us a car right out of the car wash with no gas.So we dive out with a wet car and an empty tank.We bring it back 10 hours later to catch our flight...Bam they wipe their hand on the bumper and we have a claim.These people that work there are exstorting money from people.They are pocketing the extra cash.Please do not work with these guys.This is not my first rodeo we rent cars with the big guys all the time and never have trouble.
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Review
#529518 Review #529518 is a subjective opinion of poster.

Payless Car Rental in Phoenix, Arizona - Reserved Car, didn't have it, had to upgrade for more $, ended up lying Please Read

Reserved a car online 4 weeks in advance at Phoenix Sky Harbour Airport. Found it cheaper 1 week later, exact same car but they would not refund or re-adjust price. Got to the airport and they didm;t and up having the economy car I had reserved, they said they could give me a Smart Car or I would have to upgrade and pay $105 more. Obviously me and my family were not fitting into a Smart Car, and after arguing for 1/2 hr I paid the difference. When I arrived downstairs to pick up the car, looking around and observing there was NO Smart car in site, she says" We don't even have Smart Cars for rental here. It was 115 outside, and after hours of travelling I was not about to go back upstairs and argue about it. I went on my way. I have since been emailing and calling every number I can find, to try and contact the head office, but have had no luck.
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Review
#529467 Review #529467 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$105
Preferred solution
Price reduction

Payless Car Rental in Johns Creek, Georgia - Never rent car with Payless.

1.0
Details
This is my first time rent car from Payless. I rent many times with Avis before. And I thought the price is good. It cost me about $100, then I asking if I can upgrade to the SUV. They told me it will cost 150 plus tax and I agree it . Guess what, after I got my bill , it cost my $280 . With all the tax and fees. The worst part, the customer service people are all scam, they don't tell you the truth. Please don't rent from Payless car rental..... I'm business owned, I will tell all my client and my partner business not rent from them.. SCAM.....
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Review
#529395 Review #529395 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction
1.0
Details
Payless Car Rental - Worst car rental experience EVER!!
Payless Car Rental - Worst car rental experience EVER!!
While visiting Zion National Park last week Of Sept. 2014, my husband and I rented a car from your facility in Vegas. When we reached Zion, I noticed that the dash light was on that indicated low air in the tires. I went to a gas station/tire center and was shown that...
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Review
#528961 Review #528961 is a subjective opinion of poster.
Reason of review
Damaged or defective

PAYLESS CAR RENTAL MISSISSAUGA - WORST PEOPLE

Hi All, I should have read these reviews before going to these guys. Today, I had the worst experience in renting the car from these guys today. I booked online for 2 weeks rental for compact car where it said Civic or similar. When i reached there they gave me stinking and very dirty car with spills all over. I refused to take that car then again they showed me hyundai accent which was better than civic in cleanliness but still not upto the mark. I mentioned the same to the indian guy at the reception (whom i found very rude, unreasonable, and very unprofessional), and i have never been treated that way by anyone. I requested for an midsize car instead since they were the same price on the site. He said, he cannot do anything and asked me to book online. I booked online while standing there, but to my horror tale, that guy asked me to pay for the cancellation of the first car which i didnt even accept the keys yet for $60. Which was unbelievable and when i asked him Why is he charging, he said since i am cancelling the first one (when it was his suggestion to book online). I was so helpless at that time and on top of that he screwed my morning by being so rude. I will never ever going to rent the car from PAYLESS (specially from toronto location). WORST PEOPLE WITH PATHETIC AND RUDE CUSTOMER SERVICE..Will never rent from there again.
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Review
#528678 Review #528678 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Featured
Payless Car Rental - Charged my account twice..
Rented a car for seven days at Payless rental car at the Jacksonville international airport...the amount was supposed to be 150.43. They charged me 150.43 two times, once on August 22 and again on August 23. Even though I've sent them a copy of my bank statement...
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Review
#528263 Review #528263 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Payless Car Rental in Orlando, Florida - Local renters beware! Terribly rude "service"

I live in the area and booked online for a trip the night before leaving. When I arrived, there was a line, and an employee stated the reason for the long wait was that the computers went down, which I did not believe. When I got to the counter, they asked for my reservation number (why is this needed if there is no system running). He then stated that as a local renter, I needed to show proof of residency with a recent bill. Who brings utility bills with them to rent a car? Anyway, I was able to use my phone to find a storage bill in my email. They said it was no good because it doesn't match my license address. Hello, I'm in the process of moving! They refused to rent a car to me, and when I asked for a supervisor, I was told that they would only repeat what I was already told. I insisted, so the person went in the back for a moment, and returned claiming that this person was not available. I left and my wife called customer service from the car. The person said a refund would be issued within the next few days and I would receive an email confirmation. The email I received was just a note of my statement and they had a "corporate customer service" person say I cancelled less than 48 hours before rental and forfeit the entire amount. I went back and forth with her a few times stating how they refused to provide a product/service and I did not cancel, but got nowhere. If this is how they treat people, they will be out of business soon no matter how low the price is.
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Review
#525388 Review #525388 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$175
Preferred solution
Reimbursement for missed time from work and extra costs to get same service elsewhere.
I have never had any form of business relationship with Payless Car Rental in College Park GA. Yet, they tried to charge my bank account back in June 2014 of $874!~ I reside in San Diego County, and did not travel to GA at the time. Thankfully I caught the charge in...
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Review
#523129 Review #523129 is a subjective opinion of poster.
Loss
$3510

Payless Car Rental - Cheap and Old Car-no power in the DC socket

I got a Kia car from Sarasota airport, but on the way to Fort Mysers, my GPS dead, it was at mid-night, and I don't know where to go. The reason was there was no power in the socket for DC plug of my GPS. There are no other Payless locations in the nearby locations, so I had this car for 2 days without GPS which caused me a lot troubles. I called the agent to report the issue, the agent was friend and agreed to give me a discount and change a new car. This is my first experience with Payless.
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Review
#522105 Review #522105 is a subjective opinion of poster.