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I rented a "car" from Payless from Friday morning 12/8 - Monday morning 12/11. I had a horrible experience with them and will never rent from them again! When I got to the RDU counter to pick up my reservation, nobody was there. Eventually, the agent for Avis showed up...
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2.2
I didn't like
  • Customer service was minimal and never followed up
  • 4 hour wait for car replacement
#1156408
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Payless Car Rental - Worst car rental company!!!

Shuttle brought us to a site at mlps near Humphtey. Car was rediculously overpriced ($95 per day for a Ford Fusion). They included airport fees, even though we were miles from the terminal. Rental car was only 1/2 full of gas. They gave us a Nissan in exchange - it reeked of cigar and cigarette smoke after the heater was on and we were down the road. Car had not been started, frost on all surfaces, not prepped at all prior to pickup. This is a junior league, rip off operation!!!
1.0
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#1152013
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Payless Car Rental - Car Rental Review

Car did not start day 4 of 4 day rental. Billed credit card $564. The estimate was $202. Charged towing and additional day in addition to other added fees. 30 days later attempting to charge $60 and $55.14 with no explanation. Customer serviCe opens ticket number then closes with no contact. Rented from another company day 4 for another $212 because Payless could not provide another car where I was.
1.2
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
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Value for money
Website
#1141404
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today 12/02/2017 I wanted to order-slash - pay for/ buy a product "the 60s " CD,,,, from Time/ Life 30 minute info commercial on NBC.... I called the 1-800-860-4420 ph #,,,, . credit card in hand.......Faith,, the cust. service rep. told me that FREE shipping...
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#1141234
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Car would not start on last day of 4 day rental, a Saturday. Automated run around calling trying to get help with a replacement . Transferred to busy signals, terrible connections out of the country, bad information all around. Their third party tow company charged me...
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1.3
I liked
  • Location
I didn't like
  • Customer service
  • Final charges
#1139417
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They told my wife her car wasn't available and she must get insurance, Lie, lie, lie. This company is great at bait and switch as well as selling you unnecessary insurance and claiming your own insurance company won't cover it! Originally reserved an intermediate car...
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1.0
#1138703
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Payless at Cancun. Car was crap and they made bogus damage claims. Stay away!! The car was a death trap in the rain at night, no visibility. The people who worked there are trained crooks who make money by making you pay for non existent damage. It is in a remote area,...
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1.0
Alfredo V. Bonfil, Quintana Roo
I didn't like
  • Criminal nature of their enterprise
#1135108
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I was told I was getting an upgrade. I rented a midsize car and that is what I got EXCEPT it was shabby inside and tons of marks all over the car. I returned it on time (1 day earlier) the attendant got into the car turned the car on inspected the inside and then the...
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#1128613
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First off the Better Business Bureau advises against PAYLESS CAR RENTAL. ABC network did an undercover story on the Payless Car Rental scam. I wish I would have seen the scam uncovered before I rented from Payless Car. I advanced booked a car thru EXPEDIA. I was quoted...
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Anonymous
cherrid

Update Review on Payless Car Rental. The Car rental company agreed to return the money they overcharged me and credited it back to my charge card.

1.3
I liked
  • Location at dallas airport
I didn't like
  • Dirty car
  • Customer service does not answer phone or emails
  • Fraud overcharged
#1127553
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I went online to book a rental car and the website stated a charge could not be made on my card. There is no reason for that, so I figured I typed in the wrong card number. I got the message again so I went to another company and rented a car no problem. Then I looked...
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1.0
#1126637
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