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I am a Payless employee. Customers need to be aware of two fraudulent business practices they employ. Roadside assistance will be added to your rental contract without your knowledge. This runs $2.99/day. This iservice is already included with your credit card & your...
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#371926
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I recently rented a vehicle while on a business trip trip to Phoenix and was treated very unfairly by both the sales representative and the manager of the location. When I rented the vehicle I specific told the sales representative I did not want the insurance coverage...
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Anonymous
Demmy

Rented a suv in Phoenix he said we can have a up grade because there were 4 adults,there would be more room. At the travel agency they said it would cost 259.00 for a week. Th...

#367663
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Rented a car in sanfracisco From Payless rentals and was charged 50.00 for toll bridge after I already paid the vms for fine. Just because they can. Payless should be ashame of their selves. I have never rented from a off the wall car rental company and never will...
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Frost, Texas
#367336
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Disgusting lack of any kind of customer service. Olrlando airport. Treat you as if they are doing you a favor. The one I had looks like a nazi...and acts that way too. Am I allowed to submit her name? You will know her when you see her. Absolutely disgusting. ...
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#367091
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Rented car over internet. Got to PHX, AZ told car not available that we would have to rent an SUV and pay for the extra charges. Rental was to be $253.17 and Got all the way up to $554.00!! WTF When we got to where the car pickup was the SUV was not ready and there...
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Anonymous
Un happy

Payless in sea-tac terrible , $290.00 went to $710.00. Service shotty , do not use these bums

Metamora, Michigan
#335928
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Payless at the Airport in Denver, CO It is in your best interest to find an honest and reputable company. This company DOES NOT SAVE YOU MONEY!!! They did not tell us we were being charged extra for items that were not on the original estimate. They also charged us...
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Anonymous
unhappy ripped off ***sumer

Bait and switch crooks,. liars ,. theives, they are deceiving ,.. they will upsell a vehicle and tell lies about the weather as an excuse. Two months later i ghet a bill ...

Sausalito, California
#330537
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I was at the Atlanta Airport last weekend on a Saturday at Payless Car Rental the Lady behind the Counter was so Rude and Disrespectful. I wanted to rent a Car she asked how long I said Two days she said 165$ didnt tell me what Kind of car or ASK if I had a...
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#326874
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Buyer beware! Rental car companies make a lot of their money from selling upgrades and options coverages. There is nothing wrong with that. What is wrong is them "slipping in" extra coverages that you verbally declined [or making a mistake they won't admit to]...
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Anonymous
weekly renter

I rented a car from payless and was told by OMAR that I HAD to get the insurance. I called my insurance company on Monday (3 days later) and was told that I didnt need the ins...

#315161
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I rented a car from Payless Car Rental in Albuquerque, NM. A rock chipped the windshield and gave a tiny mar in the windshiels right behind the review mirror. I was honest with the compnany and pointed out the ding. Now they are charging $84.49. Physical damage $42.80,...
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Anonymous
Milan

Payless Car Rental was my absolutely worst experience with any car rental company ever.

Anonymous
Juley

Dispute the charges with your credit card company, they\'ll probably back down. You have 60 days after the cutoff of credit card statement showing the charges. Thanks for ...

#314920
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Atlanta airport, rented the car for a week. Told the woman at the counter no way did I want the collision insurance. They have you sign the contract, "just initial these on the left". I made it clear again, no insurance. Quess what, I was exhausted from the early...
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#314105
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