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Payless Car Rental in Phoenix, Arizona - Liars and absurd policies

I rented a car in AZ (reserved ahead of time). When I got there the agent Abdul K. told me AZ law had changed and as of Jan 1 and that if I could not show proof of insurance, I would have to pay for their coverage. I am covered by Progressive, my employer AND my credit card company. I have been renting cars for 28 years (the last 3 in AZ). This has never been a requirement. I was jet lagged, it was 10:30 PM, so I paid the *** additional 13.99 per day. Next day, I tried to look up such a law and there was nothing. I complained to Payless corporate and not only did they support their employee, they told me that they have to have WRITTEN PROOF of LIABILITY Insurance coverage for their rental car or renters have to pay for their coverage. Who on this earth carries the entire terms and conditions of their insurance policy around ? NO ONE, thats who. This is a ridiculous burden to place on the consumer. I checked the rental terms and conditions for other companies, Hertz, Avis, Budget, Enterprise, National. NONE of them have this requirement. I have rented cars for business for 28 years and have NEVER had such a requirement. My rental cost doubled as a result of this requirement. In fact Arizona law requires that rental car companies carry liability insurance and that they are the party to pay first in the event of a claim. I think this "policy" is a cheap attempt to swindle the consumer and avoid their legal obligations under the Arizona law. Needless to say I will never be renting from them again, nor should you, nor will anyone from my company or anyone I know.
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Review
#379316 Review #379316 is a subjective opinion of poster.
Loss
$70
Tags
  • rental car

Payless Car Rental in Denver, Colorado - Charged Upgrade - -Not Advised

Charged for upgrade without notice. Frauds - -never use this company. Tell your friends! Charged for upgrade without notice. Frauds - -never use this company. Tell your friends! Charged for upgrade without notice. Frauds - -never use this company. Tell your friends!Charged for upgrade without notice. Frauds - -never use this company. Tell your friends!Charged for upgrade without notice. Frauds - -never use this company. Tell your friends!Charged for upgrade without notice. Frauds - -never use this company. Tell your friends!Charged for upgrade without notice. Frauds - -never use this company. Tell your friends! Don't delay.
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Review
#376577 Review #376577 is a subjective opinion of poster.
Loss
$125

Payless Car Rental in Phoenix, Arizona - Isn't this illegal bait and switch?

Wish I'd checked this before I booked. And, Unless you enjoy being screwed, avoid these jerks...I found their rental rate at Travelocity, which promised that an Economy car would hold 4 adults and 2 large suitcases. When I went to the counter to pick up my reserved car, I was informed that their only economy car was a SmartCar! (Clearly, does not hold 2 adults and 2 suitcases, let alone 4...) I was traveling with another adult, two suitcases and two carryons. Due to the late hour (flight delays) and my jetlag, I paid an additional $20/day for "the next step up": a VW Passat and spent a half-hour trying to convince a rude clerk that my credit card covers insurance and that I HAVE proof of insurance from my home state that covers rental cars out of state. (He wanted to charge another $5/day for that, claiming a "new state law" that required it. I tried contacting Travelocity and go no response whatsoever from their "customer service" department. I will never use Travelocity OR Payless again.
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1 comment
Review
#375032 Review #375032 is a subjective opinion of poster.
Loss
$100

Payless Car Rental in Mississauga, Ontario - SIMPLY A DISHONEST COMPANY THAT SHOULD BE CLOSED DOWN FOR ILLEGAL PRACT. THIS COMPANY SHOULD BE IIVESTIGATED BY THE FTC AND CLOSED DOWN.

I PICKED UP A CAR AT: 6465 AIRPORT ROAD MISSISSAUGA ON L4V - 1E4 ONTARIO CANADA I clearly refused insurance and it was added DECEPTIVELY. All kind of charges are added without you knowledge by DISHONEST EMPLOYEES. I now receive a bill for an unpaid toll charge (I am sure that I paid everything). They say that I did not pay a toll of 9 dollars and they send a bill for 73.95 dollars. FILED A COMPLAINT TO THE FTC AT https://econsumer.ftccomplaintassistant.gov/ DO THE SAME. IT IS THE ONLY WAY TO STOP THEM. I HOPE THY GET INVESTIGATED AND CLOSED. AVOID THIS COMPANY LIKE THE PLAGUE; they are running a scam and they know it.
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Review
#372681 Review #372681 is a subjective opinion of poster.
Loss
$150

PAYLESS CAR RENTAL: Caveat Emptor

I am a Payless employee. Customers need to be aware of two fraudulent business practices they employ. Roadside assistance will be added to your rental contract without your knowledge. This runs $2.99/day. This iservice is already included with your credit card & your own automobile insurance (for $6/year on avg). They will also attempt to sell you fuel at a discounted rate. There is no discount. They purposely tell you the fuel charge but leave out the taxes & fees. At airport locations these charges run an additional 35%-50%. You'll only see the "discount rate" (before taxes) on your contract as the taxes & fees are lumped in with the rest of the rental.
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#371926 Review #371926 is a subjective opinion of poster.

Payless Car Rental in Austin, Texas - PAYLESS - I will never use them again

I recently rented a vehicle while on a business trip trip to Phoenix and was treated very unfairly by both the sales representative and the manager of the location. When I rented the vehicle I specific told the sales representative I did not want the insurance coverage for this vehicle. When It came time to sign the agreement the sales representative quickly told me to sign here and here and here and did not go over the charges with me. When I returned the vehicle a week later and saw the additional charges for the insurance coverage, I called the manager of the rental location and he was of NO help. In fact, he was extremely rude and told me I should know what I am signing for and when I explained I was rushed threw the process and the sales rep did not explain the charges he could care less. When I told him I would like to speak to his supervisor, he said I could call "corporate" but it would make no difference because he would receive the complaint and would not help me at all. I am very disappointed with your company. I plan on travelling quite a bit over the next two years and renting many cars during that time. I will not being using Payless for any of my travel plans over that time or any time in the future.
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Review
#367663 Review #367663 is a subjective opinion of poster.
Loss
$150

Payless Car Rental in Frost, Texas - Payless rental cars

Rented a car in sanfracisco From Payless rentals and was charged 50.00 for toll bridge after I already paid the vms for fine. Just because they can. Payless should be ashame of their selves. I have never rented from a off the wall car rental company and never will again.i should had knowned when I seen the rental car offices and car lot. It all looked halfass and shady. The people running the offices and front counter looked liked convicts. It!s a shame that Payless has to screw its customer out of money for no reason but greed. When I called Payless telling them that I already pay the toll fine they referred me to vms. So I called vms they told me that I had to pay a extra 50.00 for no reason because they had my credit card number so I was screwed. I would of known this I would never had rented from a off the wall chicken *** rental car company.
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Review
#367336 Review #367336 is a subjective opinion of poster.
Loss
$50
Tags
  • rental car

Payless car rental auto ORLANDO airport AWFUL AWFUL AWFUL AWFUL

Disgusting lack of any kind of customer service. Olrlando airport. Treat you as if they are doing you a favor. The one I had looks like a nazi...and acts that way too. Am I allowed to submit her name? You will know her when you see her. Absolutely disgusting. They flog their company insurance by scaring the *** out of people. Claimed my reservation was different than what I confirmed then said I had to pay 4 TIMES the quoted rate. Who does this? Payless does. Definitely, USE ANOTHER RENTAL CAR RENTAL COMPANY! This one stinks real bad. Hope you don't get sucked in.
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Review
#367091 Review #367091 is a subjective opinion of poster.
Loss
$200

Payless Car Rental in Metamora, Michigan - PAYLESS SHOULD BE PAYMORE CAR RENTAL

Rented car over internet. Got to PHX, AZ told car not available that we would have to rent an SUV and pay for the extra charges. Rental was to be $253.17 and Got all the way up to $554.00!! WTF When we got to where the car pickup was the SUV was not ready and there were several cars that we had asked for ready to go. Man in garage said it all depends on what the upstairs rental agent, who are very rude, want to rent out!! Finally got it down to $384.12 and still arguing and it has been 5 weeks. Run don't walk away from Payless Car Rental. They are crooks and liars. We were trying to go visit my sick mother and all they cared about was making money off of my family.
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#335928 Review #335928 is a subjective opinion of poster.

Payless Car Rental in Sausalito, California - Payless Car - DO NOT RENT FROM THIS CO!!

Payless at the Airport in Denver, CO It is in your best interest to find an honest and reputable company. This company DOES NOT SAVE YOU MONEY!!! They did not tell us we were being charged extra for items that were not on the original estimate. They also charged us daily for Roadside Assistance which we did not initial for and they do not answer their phone when we have been trying to reach them. This rental company continually lied and tried to sell us an upgrade by telling us that the midsize car we rented was gutless and couldn't go up the hills. It was totally fine ~ not gutless at all!
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#330537 Review #330537 is a subjective opinion of poster.