Payless Car Rental
Payless Car Rental Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Payless Car Rental has 1.4 star rating based on 289 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Original rate, Unethical hidden charges, Advertised rate.
Cons: Terrible customer service, Customer service, Concept to cheat people.Recent recommendations regarding this business are as follows: "Make sure to let customers know all the details related to the rental ahead of time so that there are no surprises. Also we had to wait 45 minutes for the shuttle and the number endin", "Don't use Avis, budget, Payless", "Don’t recommend", "Avoid this company", "DON’T PATRONIZE!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Payless Car Rental has 1.4 star rating based on 289 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Original rate, Unethical hidden charges, Advertised rate.
Cons: Terrible customer service, Customer service, Concept to cheat people.Recent recommendations regarding this business are as follows: "Make sure to let customers know all the details related to the rental ahead of time so that there are no surprises. Also we had to wait 45 minutes for the shuttle and the number endin", "Don't use Avis, budget, Payless", "Don’t recommend", "Avoid this company", "DON’T PATRONIZE!".
Most users ask Payless Car Rental for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
False amount due at pick up
User's recommendation: Make sure to let customers know all the details related to the rental ahead of time so that there are no surprises. Also we had to wait 45 minutes for the shuttle and the number endin
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello We put a car rental in through American Airlines using mileage. I had to put my wife’s name on the car rental due to a work emergency. I cannot attend the trip. On Monday 4, I called in reque
Hello
We put a car rental in through American Airlines using mileage.
I had to put my wifes name on the car rental due to a work emergency. I cannot attend the trip.
On Monday 4, I called in requesting to add my wifes name on the car rental to be the primary driver.
I received an email confirming her name has been added on the car rental, and my name has been removed.
My wife gets to the destination car rental spot at Payless.
The agent told her her name has not been added to the car rental.
I spent more than two hours on the phone with American Airlines to get the situation corrected.
Unfortunately, American Airlines told me they cannot do nothing for me to get the name corrected.
I have bought with American Airlines several hours of my time to see what I can do to get a car for my family and kids.
I called this phone number: (800) 245-****
A gentleman named Alex told me the reservation was not corrected and processed correctly.
Alex said he made the changes on his end and said the car rental is good to go.
Unfortunately, my wife got tired avoiding more than two hours for results with kids. She went ahead and rent a car out of our own money.
What Im needing from you guys is to report to American Airlines so we can get our money back in mileage back due to this incident was poorly not set up correctly by my phone call on Monday to request to put my wifes name on the car rental.
Confirmation number: 1855****US2
I want an email explanation in a full refund for this mistake.
Wish You All The Best
- Can rent cars with american airlines using advantage mileage
- Do not make proper changes on the account
Preferred solution: Full refund
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Verified Reviewer | Jacksonville, FloridaIllegal service
Reserved a car, they didn't have any when we arrived. Got a car 1 hour and 30 min after reservation time.
When returning car I was told to park the car and leave the key inside and receipt would be emailed. After 2 and a half hours I called to get my receipt. I was told I had to give them the miles. I had unlimited miles.
Than found out they had already issued the car out without closing out my contract. So car was on two contracts at the same time. They said it would take 5-7 days to resolve this.
After 5 different calls finally got someone in customer service to finally help. Still had to fight to get the gas charge taken off the bill.
- Late for issue and poor check in
Preferred solution: Price reduction
User's recommendation: Don't use Avis, budget, Payless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Wayne, IndianaFiling a claim
Good morning,
I'm emailing to file a claim, involving an accident that occurred while I was operating the rental vehicle. This accident occurred yesterday, 02/06/2024 at approx.
01:00 in the afternoon. I was rear ended by a 2004 Ford Ranger pickup truck, travelling at about 25 mph. Because of the minor severity of the accident, no police report was filed. I've already gotten into contact with the driver's insurance and filed a claim.
I've attempted multiple times to get into contact with the claims department via telephone, and have been left waiting on hold for several hours, just for no one to receive my call.
I'd like to hear back ASAP so that I may take care of this swiftly. Please respond with haste.
Respectfully, Kyle Underwood
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Milan, MilanExtra charges
User's recommendation: They don't care about your insurance and you still have to pay if something happens.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Denver, ColoradoRented an unsafe vehicle
Rented a car in Colorado heading to Utah,on the way there noticed a bulging tire. Called customer service only to be told that I did not purchase roadside assistance but did have insurance on the vehicle.
Was never told there was a difference in the two products how to have my AAA change the tire. After they change the tire, I was left with a small donut and was told that I needed to drive over 300 miles in order to swap out the vehicle because there was no other locations closer I told him that it was unsafe to drive on a donut that far and offer to purchase a tire to replace it. They told me that was not acceptable they would not reimburse me.
Finally after 22 phone calls to customer service I was told a vehicle would be dropped off to me at 1 oclock in the morning. I was also told I would not be charge for it since there was no other alternative to have the situation fixed lo and behold I received a bill for over $1500 for roadside assistance , which I am now in the process of fighting
- Cheap
- Wanted me to drive an unsafe car
- Everything no customer service
Preferred solution: Full refund
User's recommendation: Do not use them total rip off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible scammers
Preferred solution: Apology
User's recommendation: Avoid this company
Change reservation
Preferred solution: Change reservation
Issue with rental
Good evening,
I'm writing you because last night we picked up our rental vehicle (Chevy suburban @ ALB airport) and got pulled over 3 hours later because the plate has no tag stickers. This was a very upsetting experience for my family and I and after about 30 min he finally let us go.
The officer informed us that the registration had been expired since May & not to be surprised if we get pulled over again. I showed him the rental agreement print out paper so he was lenient with us knowing the issue was not my fault.
Needless to say for the next 4 days while I'm driving this vehicle (until we return it Monday morning) I'm going to be nervous about getting pulled over & quite frankly ruins the whole (what should be very enjoyable) experience of driving a nice Chevy suburban.
We are 4 hours from Albuquerque in Durango, CO visiting family and have no intentions of spending any extra time returning to exchange this vehicle on such a limited time visit.
This should not happen and would like to request a refund or credit for this rental. I did not pay $700+ for a 5 day rental when 3 hours in I'm getting pulled over and on edge the rest of my vacation when behind the wheel.
Jeff McMahon
410.916.1799
Rental Agreement # 33404****
Check out date: Oct 25, 2023 @ 05:25 PM
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Verified Reviewer | Denver, ColoradoDebit cart
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Verified Reviewer | Petal, MississippiDidn’t refund all my deposit
I’m waiting on a call and my whole refund!
The other vehicle was on full when I brought it back! I WANT My deposit to be $250!
2+ hour wait to rent vehicle at RDU airport
User's recommendation: DON’T PATRONIZE!
Service
User's recommendation: Don’t recommend
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Verified Reviewer | Euless, TexasDisappointed and dissatisfied
I was charged a $250 cleaning fee two weeks after returning this rental car to Dallas/Fort Worth. This car was returned in excellent condition.
Yes, there were specks of sand and dirt on the ALL BLACK interior, but that is all and it could easily be vacuumed up. Some of the sand and dirt was already present when I rented the vehicle. Either way, this doesn't meet anyone's standard for excessive dirtiness, even their own.
Payless Policy
"Charges for cleaning vehicles that are returned in such poor condition that the vehicle must be sent out for detailing, will be charged in proportion to the level of cleaning that is needed. This includes, but is not limited to, vehicles returned with food stains on the seats, dog (or animal) hair that cannot be removed through normal vacuuming of the car, excessive odor, smoke odor, and cigarette burns."
It does not state sand/dirt on the floorboard that can be easily vacuumed up.
Also, some of the dirt on the floorboard was already in the car when I picked it up. Don't you always vacuum your cars before renting them to customers? I hope that is true... Also, I was willing to let this slide before, but the vehicle was in very poor condition.
In comparison to other rentals I have driven, this one had high miles, had paint chipping on the exterior on all sided, carpet was shabby and pulling away from the sides of the floor board, and the car wasn't cleaned well.
In fact, I had to stop at a gas station shortly after pickup to clean the inside and outside of the windshield.
My theory - This rental car was over 50k miles and needed to be detailed before selling it, so they wanted me to pay for it. Whether that is true or not, I will never know, but I feel that I have been dealt with in a very dishonest manor and the Dallas/Fort Worth location tried to take advantage of me to boost their bottom line.
Preferred solution: Full refund
User's recommendation: Beware of dishonest car rentals
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo talk about my billing
Preferred solution: My refund
Customer service
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If you want a refund, take it back. You don’t get to keep using it AND get the entire cost refunded.