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I recently reserved a car from the Payless Rental Car company, located off-site from Pearson International Airport in Toronto, Ontario, Canada. First, they are not part of the shuttle service for offsite rentals and it took me over 30 minutes to figure out, finally...
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27 comments
Anonymous
#1318626

I agree fully with the writer. I too experienced the same addition of hidden charges. Even though I had insurance and proof of insurance, they still tacked on a $6.00 for "tra...

Review
#249160 Review #249160 is a subjective opinion of poster.

Payless Car Rentals put a hold on my card but I didn't rent

We went online to book a car for our use in Las Vegas this week. The online tool estimated $230.89 for the week. When we went to pick up the car, the contract they wanted me to sign was for over $750. We declined to rent the car and left without a car. We took a shuttle to our hotel only to find that we couldn't use our credit card because Payless had put a hold for $767.49 on it. VISA informaed me that I would have to call the merchant and have them call VISA to have the hold removed. I called and called the Payless branch and kept being put on hold before I could say anything. Finally I got through and asked to talk to a manager. The manager would not talk to me and told th e woman I was talking to to get my information and she would call me back in 30 minutes. One of the pieces of information they asked for was the number for VISA merchant services (how would I know this - they're the merchant!!). So here I wait in Las Vegas unable to use my credit card hoping that I'll get a call back. I should point out that I did not sign a contract and told the person at the counter that I did not want the car and to cancel the rental yet he put a hold on my card anyway. I will never you Payless Car Rentals again!
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Review
#247896 Review #247896 is a subjective opinion of poster.

Payless Car Rental in Toronto, Ontario - Horrible

Horrible! Tried tricking me into over paying for a vehicle with numerous hidden fees. when asked about said fees the 2 guys at the counter both gave different answers. almost as if they were trying to pull a fast one. Incredibly unprofessional, rude, disrespectful. man at the counter started insulting me when i said i refused to pay his hidden fees. and that i should have money if i intended to rent from them and started blurting out personal credit card information. Crooks, thieves, Shiesty, are just a few adjectives that correctly define this shady car rental operation. Similarly to another user i thought that i would neglect what was said on this forum before trying it out for myself. i wish i had taken heed to all of your messages. as a one star rating is luckily for them, the lowest we can give - which in my opinion is extremely generous. The piece of mind that a legitimate car rental place offers is worth the few extra dollars in car rental fees.
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3 comments
Review
#243353 Review #243353 is a subjective opinion of poster.
Loss
$300

Payless Car Rental uses deceptive practices

Be careful when renting cars with Payless car rental. They use very deceptive practices to trick you into buying "full insurance coverage" for your car rental. I recently booked a car through Expedia for 3 days, totaling $57.00 for the entire 3 days. I arrived late to the airport and waited on the VERY slow payless shuttle to pick me up. I was pulled out of line and taken into a back room, where I felt very uncomfortable. I ended up signing a rental agreement that cost me $237.08 - MUCH more than the 57.00 I booked through Expedia. The total said - "deposit". I asked if this was a deposit, and if I would get that money back upon returning the car? The gentleman said yes. This was b.s. and I got "taken". After calling the corporate office..... nothing. They basically told me - "too bad, you signed". It's a scam. I have NEVER experienced this with any other car rental service!!
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#239958 Review #239958 is a subjective opinion of poster.
Payless car rental is the worst co. I've ever dealt with. I arrived at the SFO airport to supposedly pick up my car, like their ad said, only to find it was not at the airpost, but 10 miles away from the airport, no shuttle service available and their telephone...
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3 comments
Anonymous
#430423

my payless bill ended up being MORE than 2x the amount promised.

Review
#238878 Review #238878 is a subjective opinion of poster.
I rented a car from Payless Car Rentals at the Orland Florida airport. The desk agent, Shaw, told me I had to buy a insurance basic package at $16 per day or a premium insurance package at $33 per day. I told him I decline the insurance coverage, since it was available...
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4 comments
Anonymous
#631470

I worked at Payless as a rental agent for 6 months . I have also worked at Alamo as a rental agent for 3 years. Pam Lowe is the manager and her only goal is to get your money ...

Review
#219728 Review #219728 is a subjective opinion of poster.
Loss
$135

Payless Car Rental in Corning, New York - Toronto Payless Cheats!

I was travelling from JAPAN. I reserved an intermediate car through Automatit Travel(50981476) and the charge was said 136 $ for 4days. But while I arrived Payless off-site Toronto Airport office (very dirty) by their shuttle; I surprised they charging me 376$. By the by, I had to wait 40 mins for their shuttle after calling. Payless also charged airport Tax though they are off-site. They charged HST, Car license, Tyre depreciation (!), Insurance etc. I realized they are CHEATING but they said it's their terms & conditions. No way to back, they took 45 min to handover the car. You may be cheat by hidden cost (4 times of reservation). On-line brokers will not told you total charges. AVIS, National, Herz- I used before was much better dealings. Be careful to rent from Payless !!
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#207675 Review #207675 is a subjective opinion of poster.
Loss
$250

Payless Car Rental in Mississauga, Ontario - Payless rips you off

We rented a car from Payless Auto Rental at Pearson Toronto Airport in Mississauga, ON, and sincerely wish we hadn't. Similar to what was written before, we were told upfront we would be paying $321 for 6 days. We chose it because it seemed to be a reasonably priced vehicle. At the end they charged us $600 for insurance, liability, and 'misc. fees'. I am a super-pissed off consumer, and wish I had seen the reviews in advance. We have filed a complaint with BBB, but it looks like they don't even respond to the complaints. If anyone has advice for the best way to go about suing them, we are all ears.
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4 comments
Review
#190062 Review #190062 is a subjective opinion of poster.

Payless Car Rental, Orlando FL rents filthy, damaged cars & charges next renter for it!

Payless Car rental is such a ripoff! The one in Orlando, FL is the branch we had our nightmare with. We were given the wrong car two times, then after waiting almost an hour, the one we did get was filthy with parts hanging out of dash, unbolted console, food crumbs from last renter. The kicker is they have you sign a bunch of paperwork, one of which is a waiver of damages. It sounds routine, but what they don't tell you is you must do your damage inspection by yourself w/o them by your side to prove you didn't do the damage. So you sign it in front of them w/o ever having done the inspection. Then upon return of the rental, they rush you out the door, mark off all the damage visible as your responsibilty though it was all there beforehand. They assure you all is well, someone will call you if any damage needs to be discussed, b/c they know you are rushing to get to airport to catch your flight & have their shuttle ready to whisk you promptly to airport. 2 wks later we got a letter stating they went ahead & charged our c/c almost $1,000 in damages/repairs w/o our knowledge or approval with their defense of "well, you signed the waiver". Thankfully, our c/c company fought all charges & we won in the end. But PLEASE be warned, Payless is a scam, should be out of business. Pay a few extra bucks & go with a more reliable co!
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1 comment
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#178975 Review #178975 is a subjective opinion of poster.

Payless car rental

i tried to contact payless car rental cusomer service they failed to respond i rented a car form payless the tires were bad when i tried to return they said they didnt have a car for 2 days there was a bad odor in the trunk of car i had to go to 2 different locations to get another car and they refuse to discount my final bill and then they said i returned to the wrong location but my contract said i sould return it to the airport location why they dont have a line for complaints i dont know but hey dont communicate
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#173503 Review #173503 is a subjective opinion of poster.