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I rented a car at JFK, returned it with full tank, few days later got charget $120 for gas refuel. They said you I would need gas receipts to prove I had a full tank. They don't have any customer service that you can call. Worst company ever. Then a week later charged...
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1.0
I didn't like
  • Dishonest company
  • Bad cars
  • Unethical practices
#1107867
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I experienced a poorly managed and handled situation with a young lady Susan and her manager Mary Shea. I arrived around 10:45pm at the return desk in the garage for my 12:45am flight. I get to the counter and express that I won't be using the card on file, I will be...
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2.2
I liked
  • Having a car in vegas
I didn't like
  • Way i was treated by susan and her manager mary shea
#1100800
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In my 35 years of renting cars I have NEVER experienced or worked with a corporation or more inept at helping consumers than Payless Car Rental. I rented a vehicle at Newark Airport for 30 hours, a Ford Focus. When I booked it the charge was $21.99/day. With all of the...
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1.8
#1099246
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I reserved a payless car at the memphis airport for $21.00 a day. I was flying in from san diego with a stopover in dallas on 8/27/17. Because of the weather in dallas flight delays occured and i missed the flight to memphis but AA had me booked on the next flight out....
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1.0
#1094057
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Payless Car Rental - Over charged

I returned my car full tank and 20 minutes early. They charged me for an extra day. Hung up when I expressed my unhappiness. And I to now what 2 days to see if they will refund my money.
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
I didn't like
  • Long wait
#1085137
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I reserved my rental online through Expedia on July 10, 2017, declining any additional insurance. I had called AMEX prior to the rental and they informed me to use their credit card and decline the damage insurance as they would provide insurance for me. Also, my own...
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1.0
I liked
  • Unethical hidden charges
I didn't like
  • Fraudulent business practices
  • Unethical practices
#1082324
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This company needs to be investigated by the government. Anybody with the right mind would never deal with these kind of people. It is a scam, fraud and rip off. Very deceitful sale techniques and lies. We booked a car for my daughters, we were quoted a price and...
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I didn't like
  • Lies and deception
#1081199
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I try to contact Payless Car rental customer service on several occasions, and no one would take my complaints or return my calls. I was over charge on a rental car, that I pay in advance. I was charge $174.31 over the amount, I paid. I paid $180.91 in advance. When I...
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I didn't like
  • Over charge
#1078670
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Payless Car Rental - Will NEVER RENT FROM PAYLESS. OVERCHARGE

Popr customer service. FRAUD. Dont waist your time or money wigh this company. Worst experience for car rental. Class action suit needs to happen to protect consumer
1.2
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1072891
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Many things happened to me over the years and I did not know about the existence of your website. Now I do - and so what? People keep complaining because nothing is ever done. The government want it this way. For example, one of *** artists in rental car industry...
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#1070145
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