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1.0
Details
I reserved my rental online through Expedia on July 10, 2017, declining any additional insurance. I had called AMEX prior to the rental and they informed me to use their credit card and decline the damage insurance as they would provide insurance for me. Also, my own...
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Review
#1082324 Review #1082324 is a subjective opinion of poster.
Pros
  • Unethical hidden charges
Cons
  • Fraudulent business practices
  • Unethical practices
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Full refund

Payless Car Rental - Worst Car Rental

This company needs to be investigated by the government. Anybody with the right mind would never deal with these kind of people. It is a scam, fraud and rip off. Very deceitful sale techniques and lies. We booked a car for my daughters, we were quoted a price and reserved the car for my kids. once there, the rate changed from 517.07 per week to close to $900 per week. When we booked the car, we gave them my daughter's info, age, credit card and all what was requested. They told us that 517.07 was the final price, which include insurance and taxes, just to be blindsided by charges that were never mentioned in teh original booking. Had they told us about them, we would have looked at other companies, but no, they wait for you until you show us at the office, which is not at the airport, but miles away. I pray to god that this company go out of business or hit by tornado. It is a company run by crooks and scammers. Hope the government investigate and shut them down.
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Review
#1081199 Review #1081199 is a subjective opinion of poster.
Cons
  • Lies and deception
Reason of review
Pricing issue

Payless Car Rental - Extras charges on credit card

I try to contact Payless Car rental customer service on several occasions, and no one would take my complaints or return my calls. I was over charge on a rental car, that I pay in advance. I was charge $174.31 over the amount, I paid. I paid $180.91 in advance. When I arrived at the Payless Rental, Dallas Love Field 6822 Maple Ave, Dallas, Texas. When I look at my credit card, I seem where I was charge on the 18 July 2017 $174.31. The car was turned in on the 10 July 2017, with mileage #484.09. When I called the company the next day to turn in the mileage, the female agent told me everything was address, and I was clear of the car, because they happen to pick it from Budget site. Now I see all of the late extra charges on credit card. The 2017 Toyota Yaris was clean inside and out, plus top off with fuel. I was told to do, so there wouldn't be NO extra charges to my account.
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Review
#1078670 Review #1078670 is a subjective opinion of poster.
Cons
  • Over charge
Reason of review
Problems with payment
Loss
$175
Preferred solution
Price reduction

Payless Car Rental in Tampa, Florida - Will NEVER RENT FROM PAYLESS. OVERCHARGE

1.2
Details
Popr customer service. FRAUD. Dont waist your time or money wigh this company. Worst experience for car rental. Class action suit needs to happen to protect consumer
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Review
#1072891 Review #1072891 is a subjective opinion of poster.
Reason of review
Pricing issue

Payless Car Rental - Everywhere is fraud - no exceptions

Many things happened to me over the years and I did not know about the existence of your website. Now I do - and so what? People keep complaining because nothing is ever done. The government want it this way. For example, one of *** artists in rental car industry demanded that I pay extra insurance. I refused, they refused to rent me a car. I said I will complain and get more money out of it. All was recorded on their surveillance equipment. Next I received a letter saying that I am banned for life because I "threatened" their business. BBB acted as a band of low life scoundrels and even removed any mentioning of the company. Turned out that phony BBB had board of directors paying them their salaries and one of the bosses was their "director." My point is: why would I go over every detail if this website is only about allowing to steam out and otherwise do absolutely nothing to resolve any problem with any business in any field in this totally corrupted, despicable, fraudulent country? By the way, I see Payless car rental already pretyped below and unable to change it despite I never rented from them. Your set up with endless clicks is also 100% sure sign of mind control and time wasting. Wow, wow: you are the same fraud as ALL OTHERS. I did not type the review, I typed feedback. I don't need any doggone accounts for any reason in a world. And under no circumstances in *** I would ever agree on any fascist terms because I am not going to read 33 pages of insulting drivel and agree on it just because I did you a favor of typing a short, very general comment. I categorically disagree with any Terms or phony Privacy regardless.
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Review
#1070145 Review #1070145 is a subjective opinion of poster.
Reason of review
Poor customer service

Payless Car Rental - I went to Payless at Orlando international airport had already called my credit card company as they said liability coverage was covered called my insurance company to make sure I didn't need to take

Waited in line almost 20 minutes when all the other rental companies had more than one employee I totally to clear I wanted no car insurance as my car insurance and bank card covered liability insurance I was asked to initial and 8 to 10 different places and found out that I was charged $30 for liability insurance Payless will get no more money from me they are scammers they suck I go to Florida once a month and I will never rent from them again
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Review
#1069815 Review #1069815 is a subjective opinion of poster.
Reason of review
Poor customer service
1.4
Details
I leased a car. Had a flat tire, no spare. Called the company they could send a tow truck to pick me and the car in 90 min and take me to the airport 30 min away to get a new car. I would have missed the event i was in town for. They came picked up the car without me...
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1 comment
Anonymous
#1347195

I had difficulty updating this complaint. This has been resolved. I wrote the ceo and immediately received a refund. Thanks

Review
#1064727 Review #1064727 is a subjective opinion of poster.
Reason of review
Poor customer service

Payless Car Rental - I worked there

they have been doing this in dallas love field for years putting extra charges on customers contracts so they can get extra money rhen tell the employees they cant take charge off which is a lie i have so much to say about this piece of *** company
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Review
#1052222 Review #1052222 is a subjective opinion of poster.
Reason of review
Problems with payment

Payless Car Rental - Refused to rent car unless I purchased additional liability insurance

1.0
Details
April 18, 2017 ... rented a car for Las Vegas on 4-18-17 at 8am. Agent with Avis said they are same as Payless. My reservation thru Southwest Airline Partners was for 5 days @$77. I was told I couldn't get the rental unless I got liability insurance though I had proof of my car insurance. I was force to add an additional $110. Instead of keeping the car for 5 day I kept it only 3. I've requested a full refund
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Review
#1052198 Review #1052198 is a subjective opinion of poster.
Reason of review
Problems with payment
1.7
Details
Payless Car Rental - Mark ALL dings/dents/cracks no matter the size!
Payless Car Rental - Mark ALL dings/dents/cracks no matter the size!
I picked this place since I due to the hours they said they were open and for the fact I didn't have to actually go into the airport to pick the vehicle up. NOT WORTH IT. After being dropped off at my pickup time, it took 45 minutes to check out. I go with Israel to...
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2 comments
Anonymous
#1459537

Google PAYLESS RENTAL SCAM . They are a rip off!!!!!! Have court cases all over and are owned by Avis.

Review
#1047351 Review #1047351 is a subjective opinion of poster.
Cons
  • Wait time
  • Refusing to mark pointed out damage
  • Rude employees
Reason of review
charge for previous damage
Loss
$184
Preferred solution
Full refund