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Payless Car Rental - Rip off

1.2
Details
I tried to pick up the car at 2:06 vs. 3 pm. I was told l'd have to upgrade to a more expensive vehicle because i was early. I came back at 2:30 and the compact was available for $48 more for the extra hour. I came back at 2:45 and i was still too early. They let the customer behind me pick his car up 15 minutes early. I asked him about his reservation. At 3 pm they gave me the car. It was still $5. More than reservation. The girl said it was due to taxes which is not true because the reservation included taxes. I didn't argue because I was tired of waiting.
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Review
#1045513 Review #1045513 is a subjective opinion of poster.
Reason of review
Pricing issue

Payless Car Rental in Las Vegas, Nevada - Blatant Gouge

1.0
Details
I booked a Payless car rental online through Rentalcar.com (confirmation #04270338US2) for the week of April 14-21 with pick up at McCarran International Airport in Las Vegas for our vacation. The quoted total was $138.32 including fees and taxes. We wanted to go with the lowest cost as we did not plan on driving very much. When we arrived to pick up the car we were told we had to pay an extra $16.50 per day for collision insurance coverage. I told the agent at the rental car counter that I had the collision coverage though my Mastercard agreement. This was previously confirmed with Mastercard. The Agent was adamant that out of country customers did not have collision coverage. Rather than being gouged for the extra $115.50 we walked away upset and disappointed and had to find our own transportation to our hotel. With all of the online complaints that Payless gets, you would think the Avis Budget group, the parent Company, would be concerned over the negative customer service complaints (Likely the reason they dropped the “We Try Harder” motto). Really wondering if our HO know about some of the “Preferred status they have?
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Review
#1039768 Review #1039768 is a subjective opinion of poster.
Cons
  • Price gouge
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Payless Car Rental in Phoenix, Arizona - Do not rent from Payless rental!

1.0
Details
Terrible customer service when picking up the vehicle in Phoenix.They had vehicles available for two out of the thirty people waiting(most of these were prebooked)! I've never seen such a large group of frustrated and angry travelers! Worst of all,I was eventually charged almost double what my reservation said! I got the vehicle back 30minutes before the drop off time(with a full tank of gas),dropped off at the same place as I picked it up at,and there wasn't any damage to it. I still have no idea why I was charged extra;Payless can't find my info right now because their system is down. Tell everyone you know not to rent from Payless;you'll be doing them a big favor!
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Review
#1037017 Review #1037017 is a subjective opinion of poster.
Pros
  • Original rate
Cons
  • Fraudulent charges
Reason of review
Problems with payment
Loss
$170
Preferred solution
Price reduction

Payless Car Rental - Car Rental Review

1.0
Details
On a recent vacation we were subjected to Payless car rentals' business practices. We had made rental arrangements 2 months in advance, thinking all was well. Upon our arrival at our destination, we got in line at the counter, only to hear the same story over and over.." OK ya, we don't have the car you reserved, but we have a Ford focus or a Kia reo.. Well, we got the same story and when pressed for an answer to my question of if they even owned the car we reserved, the agent wouldn't respond.. CLASSIC BAIT AND SWITCH!! I will NEVER rent from Payless rental again. Actually we told them to stuff their little cars where the sun doesn't shine and rented from another company for our 7 day vacation. TERRIBLE company TERRIBLE experience.
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Review
#1035427 Review #1035427 is a subjective opinion of poster.
Reason of review
Poor customer service

Don't rent from Payless Car Rental at Toronto Airport

1.1
Details
Be warned. Don't rent a car from Payless at Toronto Airport. They are crooks. The car they rented me was not clean. The service is terrible; getting from the airport to the location is a nightmare, and some (not all) of the agents are insolent and dishonest. They will try to charge you for non-existent "damages" and when you file a complaint they will ignore you. They will set their attack hounds on you, threatening and trying to intimidate you. I will pay double rate with another rental company rather than ever again deal with these thieves. They should not be allowed to continue in business.
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Review
#1034932 Review #1034932 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
apology
2.5
Details
Got a quote for 9 days rental for a mid size SUV from Payless in Denver for $312.00. When we got to the office the agent suggested that we upgrade from a front wheel to an all wheel drive which he said was about $80.00 plus tax for the 9 days, which we agreed to....
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1 comment
Anonymous
#1310004

"ABSOLUTELY A BAIT AND SWITCH TACTIC"GTFOH... You said you didn't bother to read what you were getting into. It's your fault for accepting something you didn't understand. "th...

Review
#1028064 Review #1028064 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$200
Preferred solution
Full refund

Payless Car Rental Turned Me Over to a Collection Agency

My wife and daughter-in law rented a car from Payless at the Myrtle Beach Airport. It was in both of their name and they used both of their car insurance policies to cove any damages. We did scrape the car and incurred $1,000 in damages. My insurance company tried for months to just Payless to recognize the claim. Payless would never respond to my insurance company. Finally, the adjuster called to tell me that he had given up. Fast forward two years. Out of the blue we received a collection notice demanding payment for the damages. There had been no contact from Payless to either my insurance company or to me. It worked on this problem for hours, finally solving the problem. I had to get the money FOR this sad sack operation. My adjuster said that he had never worked so hard to give someone money. Needless to say, if they aren't organized to take money for damages they can't do anything else well. NEVER rent from them.
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Review
#1027646 Review #1027646 is a subjective opinion of poster.
Reason of review
Poor customer service
1.6
Details
I recently rented a car at the Denver airport from Payless. The price quoted online was $171. 87. We declined all extras when offered and the girl got an attitude. We initialed declining these services but when I looked at the amount charged it was $224.63. I...
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Review
#1025274 Review #1025274 is a subjective opinion of poster.
Cons
  • Rude and charges for services declined
Reason of review
Poor customer service
Loss
$42
Preferred solution
Full refund
Tags
  • Payless Car Rental Fraud

Payless Car Rental Car Rental Review

1.0
Details
Our filthy arrived 40 minutes early- we were told we could leave and come back 40 minutes later because we prepaid for. 1030 pick up OR get another car for 5.00 a day more - such a scam job
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Review
#1010686 Review #1010686 is a subjective opinion of poster.
Reason of review
Bad quality

Payless Car Rental in Las Vegas, Nevada - *** service man.

I went to EZ CAR rental in order to pick up a car and they have a policy that you can't drive over 150 miles I declined the car and the reservation was cancelled. The *** customer service representative that they called the manager told me that they would book, me however the daily rate that I was getting would be doubled. I told them that I would like to speak to a manager. He acted as though I was acting out of my character and began speaking his white body acting black speak. I told him that I was passed over to them by ez and I didn't choose them. He just stated " you are not welcome at Payless car rental" like some *** *** . I would stay away from this bottom feeding organization.
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Review
#1005534 Review #1005534 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy