filters
State:
Show
City:
Show
Product:
Show
Terrible customer service when picking up the vehicle in Phoenix.They had vehicles available for two out of the thirty people waiting(most of these were prebooked)! I've never seen such a large group of frustrated and angry travelers! Worst of all,I was eventually...
Read more
1.0
I liked
  • Original rate
I didn't like
  • Fraudulent charges
#1037017
Reply to reviews
On a recent vacation we were subjected to Payless car rentals' business practices. We had made rental arrangements 2 months in advance, thinking all was well. Upon our arrival at our destination, we got in line at the counter, only to hear the same story over and...
Read more
1.0
#1035427
Reply to reviews
Be warned. Don't rent a car from Payless at Toronto Airport. They are crooks. The car they rented me was not clean. The service is terrible; getting from the airport to the location is a nightmare, and some (not all) of the agents are insolent and dishonest. They will...
Read more
1.1
#1034932
Reply to reviews
Got a quote for 9 days rental for a mid size SUV from Payless in Denver for $312.00. When we got to the office the agent suggested that we upgrade from a front wheel to an all wheel drive which he said was about $80.00 plus tax for the 9 days, which we agreed to....
Read more
Anonymous
Anonymous

"ABSOLUTELY A BAIT AND SWITCH TACTIC"GTFOH... You said you didn't bother to read what you were getting into. It's your fault for accepting something you didn't understand. "th...

2.5
#1028064
Reply to reviews
My wife and daughter-in law rented a car from Payless at the Myrtle Beach Airport. It was in both of their name and they used both of their car insurance policies to cove any damages. We did scrape the car and incurred $1,000 in damages. My insurance company tried for...
Read more
#1027646
Reply to reviews
I recently rented a car at the Denver airport from Payless. The price quoted online was $171. 87. We declined all extras when offered and the girl got an attitude. We initialed declining these services but when I looked at the amount charged it was $224.63. I...
Read more
1.6
I didn't like
  • Rude and charges for services declined
#1025274
Reply to reviews
Show

Payless Car Rental Car Rental Review

Our filthy arrived 40 minutes early- we were told we could leave and come back 40 minutes later because we prepaid for. 1030 pick up OR get another car for 5.00 a day more - such a scam job
1.0
Details
Additional Fees
Billing Practices
Customer service
Insurance Quality
Reliability
#1010686
Reply to reviews
I went to EZ CAR rental in order to pick up a car and they have a policy that you can't drive over 150 miles I declined the car and the reservation was cancelled. The *** customer service representative that they called the manager told me that they would book, me...
Read more
#1005534
Reply to reviews
I was definitely cheated. On 10/20/2016 I arrived at Phoenix Sky Harbor International Airport ready for my reservation. After giving the guest attendant my name for my reservation he says oh we're all out of economy cars. I had on my Green Bay Packers pajamas (I had a...
Read more
Anonymous
Anonymous

Another customer who experienced a switch and bait tactic. Mid size car was booked. At rental counter was informed a VW beatle was considered mid size. They did an upgrade tha...

1.0
#995680
Reply to reviews
Please beware of payless car rental. Picked up car @ payless Denver Int. Airport @ midnight oct 18th. I had a reservation and it stated total cost would be $696.00.Ashley waited on me. She gave me a long sheet with a lot of fine print and had several places for me to...
Read more
1.0
#992922
Reply to reviews