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1.0
Details
I was definitely cheated. On 10/20/2016 I arrived at Phoenix Sky Harbor International Airport ready for my reservation. After giving the guest attendant my name for my reservation he says oh we're all out of economy cars. I had on my Green Bay Packers pajamas (I had a...
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1 comment
Anonymous
#1306843

Another customer who experienced a switch and bait tactic. Mid size car was booked. At rental counter was informed a VW beatle was considered mid size. They did an upgrade tha...

Review
#995680 Review #995680 is a subjective opinion of poster.
Reason of review
Order processing issue

Payless Car Rental - Ford Car Rental Review

1.0
Details
Please beware of payless car rental. Picked up car @ payless Denver Int. Airport @ midnight oct 18th. I had a reservation and it stated total cost would be $696.00.Ashley waited on me. She gave me a long sheet with a lot of fine print and had several places for me to initial. When looked at the total it was $1269.00 and when I questioned her about she said the extra amount would be credited back to my card when I returned the car. I brought the car back and was on time, car was full of gas and no damage. I even took it through a car wash the night before. I had already purchased insurance through a third party company. I called Amex to dispute. And payless came back with I had initialed some things. Make sure you read the fine print if you must use them. They cannot be trusted. Such a Scam!! Will warn everyone I can about them.
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Review
#992922 Review #992922 is a subjective opinion of poster.
Reason of review
Pricing issue

Payless Car Rental - Nissan Car Rental Review

1.0
Details
The WORST experience EVER!!! Please do not use this rental car place. It is a total scam!! I selected this rental car place to rent a car while I was vacationing in FL. The price was cheap $7.51 a day for a Nissan versa. I made the reservation online and the total came to a little over $45. My husband and I arrived to the Payless rental car counter in the Orlando airport around 10 am on a Wednesday. There were 3 agents assisting 3 customers when we walked up with 3 other customers waiting in line. We waited a good 45 min until we were assisted by a payless rental car associate. The associate asked me if I wanted to upgrade my rental reservation. I responded no thank you the Nissan Versa I reserved will be perfect for my husband and I, we do not need a bigger car since it's just us. The associate then responds back, "oK miss we actually don't have any vehicles left, the only vehicles we have are mini vans and we can give you the minivan for the same price as the compact car you reserved. Would you like the take the minivan?" I responded "yes, I guess so if you don't have any other vehicles left." So I get a paper to sign that has an outrageous total on it $175...The associate tells me the receipt is high because it includes the price of the rental and the security deposit for the vehicle. She then tells me that once the vehicle is returned I will only be charge for the rental price. Well you can guess what happens next. I returned the vehicle only to discover they charged me for the vehicle upgrade and a roadside assistance fee. Why would I pay for roadside assistance when I pay for AAA on my car insurance. They are refusing to give me my money back. You can't even speak with anyone to resolve anything....All communication is done via email. Please do not waste your time..make sure to read all the reviews on here about how horrible the service is and how big of a scam this company is!!!
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Review
#992445 Review #992445 is a subjective opinion of poster.
Reason of review
Pricing issue

Short Review on January 12, 2017

1.9
Details
It still has not been resolved
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Review
#989741 Review #989741 is a subjective opinion of poster.

Payless Car Rental Car Rental Review

1.3
Details
Rented from them. Moved without telling me when returning the rental. Charged 2.5 times the rate when reserved. Left me haning at Orlando airport when they were off airport when I rented the vehicle. Got stuck with a $120 taxi because Uber driver would not come to airport.
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Review
#989392 Review #989392 is a subjective opinion of poster.
Reason of review
Problems with payment

Payless Car Rental in College Park, Georgia - Never rent from this place! EVER!

The customer service in the Atlanta airport is horrible. This guy who says his name is Malcomb (after I asked him three times for his name! he would not tell me his last name) was very disrespectful and rude to me! I asked the lady who worked side by side with him his name and she said "we are not allowed to give out our names" I had to rent a car after EZ car totally screwed up my reservation! I was tired my bags were lost I was rerouted to three different states and now this! It was the worse car rental experience of my life! This guy needs to lose his job! I could not understand why he was treating me this way. I told him that I was tired after a long day and he said to me “I don’t want or need to hear your problems” This guy slammed the pen on the counter rather than putting it in my hand as well as did not but my ID card and driver’s license back in my hand as I held my hand out! Never again will I use Payless care rental. In addition I will make several inquiries on every social media site possible! NEVER RENT FROM PAYLESS CARS!
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Review
#988042 Review #988042 is a subjective opinion of poster.
Cons
  • Man who assisted me
Reason of review
Poor customer service
Preferred solution
I know this will not happen but I want this guy to lose his job!

Payless Car Rental - Mazda Car Rental Review

1.2
Details
Payless Tampa airport - reserved brought Hotwire: I usually avoid Renting with Payless but did this time because it was emergency and good rate. Employees were nothing but rude and deceptive. Counter person gave me 4 contracts to sign before she actually gave me the one with the price I had agreed to even though I was very clear that I wantedNO extra fees - insurance etc. she also charged me for a tank of gas and said the charge would be removed if I brought car in full. She was rude and unpleasant through whole process. On return, I did fill tank ( even overfilled to be sure). Again they gave me a bill with gas included. When I asked them to remove charge, the employee said he checked the gas and it wasn't full. I told him that I just filled it and was not paying for another tank. He went back to the car for 5 minutes and sat there, finally came back to the counter and removed the gas charge without speaking to me. Never rent from Payless!!
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Review
#987492 Review #987492 is a subjective opinion of poster.
Reason of review
Poor customer service

Payless Car Rental - Shady Charges - READ your contract before you leave

NO ONE can help you at the desk. They make you call a number and then that person opens a ticket and then you get an email like below: (harder to look someone in the face and take their money unwillingly, but easy to do via email.) SHADY. The guest states that she got charged for roadside service which she had declined. The agent at the counter agreed that this was not signed for but could not give her a refund because the contract was closed. The guest is requesting a refund. Wed, Dec 28 2016 10:03am - Melanie - Executive Desk Dear Janet B, Payless Roadside Safety Plan (RSP) is not insurance and is not mandatory. When a renter purchases the RSP product, he or she is provided the following roadside assistance services at no additional cost. When you purchase our Roadside Service Plan (RSP) we waive all, or a portion of, the cost of a roadside assistance service call up to the amount of $125.00 per incident. Benefits include: - Emergency road service towing - Winching - Jump start - Flat tire change - Lockout service - Emergency fuel delivery Prohibited use of the vehicle will void this option RSP is authorized by the renter, and that decision is noted on the rental agreement when the customer signs for the coverage. We have checked our records carefully and find that the RSP option was offered to you, and you indeed signed the agreement. Based on this, no refund is warranted. Payless takes great pride in providing dependable cars and attentive service at a great price, with no surprises. Your feedback is extremely important because it helps us maintain our high service levels. We hope you will give us another opportunity to meet your rental needs in the future. Thank you for contacting Payless Melanie Payless Executive Desk Wed, Dec 28 2016 10:39am NOTED. As someone who travels and rents cars frequently this is a first. You are generally asked to note certain areas of a contract once you verbally confirm whether you would like the coverage or not. Clearly not what happened here and totally on me for not scouring said agreement. I never accept it because I carry it on my own. While totally legal just a bit shady. Fail.
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Review
#981270 Review #981270 is a subjective opinion of poster.
Reason of review
Pricing issue

Payless Car Rental - Car Rental Review

1.2
Details
I will never rent from these people again. They charge you all these fees that are not listed when you reserve the car. When you ask them about it, they try to side step and not answer the questions. At DFW they charge an extra $5.99/day. So they may be cheap, initially...but end up costing more in the long run. I was told that every rental company at the aiport charges this....found out this was a LIE. Then I turned in the car a day early, and they still charged me for a full day. So I asked to keep it for the day I was charged, I was told since I brought it in already, I could not. The reservarion stated $128. When I picked up the car, it miraculously jumped to $178! With no real explanation! This is a very dishonest company. Stay away from them!
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Review
#980754 Review #980754 is a subjective opinion of poster.
Reason of review
Pricing issue
1.2
Details
I rented a car on December 2nd for a little over a week . I was quoted $177.** the car was to be returned on December the 12th instead it for returned on the 10th. I got the receipt looked at the top part only and it said $116.00 so I figured because of returning it...
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Review
#972781 Review #972781 is a subjective opinion of poster.
Reason of review
Problems with payment