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Rented a car from Payless through Expedia in Phoenix, AZ price quoted was less than $250 w/tax included-sounded great-booked it.Our flight was delayed, then a 20min shuttle ride & standing in line for over an hour (the only rental company w/a long line) they told us we were late & our car was not available.

They then offered a car at $20 a day -seemed reasonable - we did take the fuel option so we knew it would be more expensive, however they told us we need collision even though I had our cards for our car insurance w/full coverage.

We were on vacation & had already spent 2 hours waiting so we felt we were between a rock & a hard place & took the car - the total bill was over $640-RIDICULOUS- I have alerted all of our friends & relatives to NEVER book w/Payless - seems like they low bid & then Bait & Switch!NEVER AGAIN!

I didn't like: Service.


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