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I rented a car in Cancun. They did not accept Citibank DW unless I posted a $12K dollar deposit.

I said no problem, gave them my credit card and they denied my card. My credit card limit had over $40K of room. I called my bank and there was never an attempt to debit my card. They tried twice and my agent said there was no request.

They charged me 216.00 for insurance that I already had. They are worthless thieves. I tried to get my money through Citi since they too were involved in the process but they too are useless. DO NOT RENT from PAYLESS!!!!!

They are crooks. Find a more reputable agency or better yet, a more reputable country.

Product or Service Mentioned: Payless Car Rental Car Rental.

Reason of review: Problems with payment.

Monetary Loss: $216.

Preferred solution: Full refund.

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