Latest review first
I went on a much needed vacation to see my military daughter first time in 2 plus years. At the San Diego Airport I went to pick up my rental and waited 35 min> after another rep came to help I was then given a car that was told to me was the equivalent to the one I...Read more
I booked a reservation with Payless for June 10th in Chicago ORD. The weather was bad with storms. I arrived at 11:00 PM, and Payless was closed, even though thy advertise as being open 24 hours a day. The recorded message, I received when I called said that the...Read more
Payless Car Rental in Elmhurst, Illinois - Be aware before you rent
May 11 I cancelled my rental never picked up the car or anything just decided not to rent from them it is now june 1 still have not received my funds.Customer service reps tell you anything just to get you off the ph. Tried to reach manager Alex the customer service rep said he was out and hung up. Terrible customer service and the reps
Payless Car Rental in Memphis, Tennessee - Payless unreliability
They overcharged me by $100. Will not give me a person to speak to. Will not answer questions in person. Can’t get Atlanta Payless to answer. Has a broken recording. I NEED HELP!!!!!!!! Janis Wardlaw email@example.com
Do NOT rent from Payless they like ripping costumers off they add extra fees intentionally. The Oakland ca location is horrible they always just have one worker working the register. People who have reservations still have to wait it’s ridiculous. I ran to my car on a...Read more
I made my reservation online in March 2018. When I arrived to pick up the car at the airport, Payless informed me of all the added fees. Not much that I could do at that point because I needed the car. Payless is now trying to charge me for a parking ticket that I just...Read more
Payless Car Rental - Deplorable customer service
Counter rep at the Richmond Int’l Airport refused to honor confirmed price booked through Expedia and was extremely rude, insulting and dishonest. Canceled the transaction. Went to Alamo and had a great experience.
Louis gave me a very hard time about my drivers license. In Illinois the sos issues a paper license after renewal then mails a card later. I did not have card. I had paper with all current info and old card. He made a big deal, asking his co workers if he should...Read more
I rent cars all over the world and Payless has been my worst experience ever. Booked a car for 4 days for $115.00 just to find out a few days later that I got overcharged by almost $90. The car was returned on time with a full tank of gas. After contacting their so...Read more
We reserved a car and took printout to counter, they told us we could upgrade for the same price 251.00. As long as its the same price. The gentlemen said yes, printed out a contract, and after seeing the price I signed the contract. Now remember payless, we signed a...Read more
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