I booked a reservation with Payless for June 10th in Chicago ORD. The weather was bad with storms.
I arrived at 11:00 PM, and Payless was closed, even though thy advertise as being open 24 hours a day. The recorded message, I received when I called said that the Chicago counter closes at 10:00PM. I had to take an Uber to my destination. The next day, I called Payless at 6:40Am and spoke to customer service.
The knuckle head said that the Chicago, airport location was open 24 hours a day, and gave me the number to the Chicago, ill, counter. Each time, I called it, it came right back to the Florida, counter. The stupid counter person Bernard, keep telling me, " they are busy in Chicago" - Yes they were busy in Chicago, because they don't open until 8:00 AM.
Payless Sucks and I will never rent from them again. " The customer service agent was rude and did not want to listen to anything I said.Disgruntled Joe Dorsey
Product or Service Mentioned: Payless Car Rental Customer Care.