Toronto, Ontario
Not resolved
2.2
Details
Customer service
Diversity of Products or Services
Location
Product or Service Quality
Website
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We rented a car and was quoted $107 for four days rental. Watch out for the horrible business practice!

The mandatory fees adds up and we ended up paying for $345, three times the initial quoted amount. I asked why not put all the mandatory fees on to the quote... they can't answer that. It was really late, so I decided to just pay and dispute later.

The customer services is absolutely useless, they ask me to check the terms and conditions, which took forever to find since different Payless location has their own policies.

I will never go with Payless again! EVER!

Product or Service Mentioned: Payless Car Rental Car Rental.

Reason of review: Pricing issue.

Monetary Loss: $200.

Preferred solution: Price reduction.

Payless Car Rental Pros: Clean car.

Payless Car Rental Cons: Misleading pricing, Unexpected add ons upon return, Useless customer service.

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