Product: Payless Car Rental Car Rental Clear all filters (348 of 348 reviews match)
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Payless Car Rental - Billing Overcharge!!!

2.2
Details
This company is shyte. They overcharged me like crazy, a whopping $511.33 for 1 day's worth 3/3-3/4 (initially was 7 days) of rental which should be $65.91. Then they said they’d credit me around $300+. Sent me a receipt which shows a charge of $49.95 for FUEL even though I returned the vehicle w/ a FULL tank. So now twice, they attempt to overcharge me. Their customer service is a joke. Filed a complaint with BBB and Attorney General of Florida. Still waiting to hear from Paycrap...
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Review
#1505252 Review #1505252 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Pros
  • Car and 1st rep at counter
Cons
  • Claim that i traveled 2318 miles in 16hrs
  • Not receiveing my receipt as i asked
  • Being overcharged for 7 days vs 1
Reason of review
Problems with payment

Payless Car Rental - Under 30, over 70 may need to pay an extra fee.

Car rental BWI May 30 to June 4. Please find another rental company that does not have this restriction. Fred Ferrari
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#1464410 Review #1464410 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Pricing issue
My wife and I got a car while my car is going into the shop. The amount on the reservation was $150 and we were getting charged $300. On top of that, I was forced to "upgrade" to a car that barely ran and was dented up with scuffs everywhere. We took it back within...
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#1454006 Review #1454006 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental

Payless Car Rental - Bunch of Scams

1.2
Details
They had me sign the agreement without telling me what the charges were, and later I found out that I was charged $190/day for my rental car, instead of $106 total I was quoted for. When I talked to the customer representatives, they said since I signed that agreement, they will not provide any refunds.
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Review
#1438930 Review #1438930 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Pros
  • Unethical hidden charges
Cons
  • Unethical hidden charges
  • Hidden fees
Tags
  • upsell
  • dishonest agent
  • Den Payless Car Rip Off
2.0
Details
Payless Car Rental (Payless) deserves an 'F' grade as far as I'm concerned. Let me be clear: I am not someone who takes the time to write reviews very often; however, Payless' conduct has been so egregious that I had to work the crafting of this review into my busy...
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Review
#1417594 Review #1417594 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Egregious conduct
Preferred solution
Change your business practices
2.4
Details
I traveled through BWI on 11/7/2018. My experience picking up the rental car at Payless car rental was a awful. Had to meet outside in the cold weather, no one inside to help. Showed up, with a line of about 6 other customers ahead of me, only one person working the...
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#1398681 Review #1398681 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Simply AWFUL. The car full of ants (clearly it has not been cleaned prior to me renting it). Called customer service - said it's not their problem, call the local counter. Called the local counter - 9 times - no answer!! Called another number I found, an infinite loop...
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Review
#1352647 Review #1352647 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Bad quality
1.6
Details
I went on a much needed vacation to see my military daughter first time in 2 plus years. At the San Diego Airport I went to pick up my rental and waited 35 min> after another rep came to help I was then given a car that was told to me was the equivalent to the one I...
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Review
#1283070 Review #1283070 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Pros
  • Price
Cons
  • Terrible customer service
  • Payless car rental service and quality
  • Dishonest way of conducting business
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
The Oakland ca location is horrible they always just have one worker working the register. People who have reservations still have to wait it’s ridiculous. I ran to my car on a Friday Duper pick up at 10 AM I had to wait until 1243 to get my car then I get my car and...
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Review
#1261972 Review #1261972 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Bad quality

Contact Payless Car Rental Customer Service

Mailing Address:
Payless Car Rental
2350 N 34th Street North P.O. Box 699000 Tulsa, OK 74169-9000
St. Petersburg, FL 33713
USA
Phone:
(800) 729-5377
All Payless Car Rental Contacts
2.7
Details
We reserved a car and took printout to counter, they told us we could upgrade for the same price 251.00.As long as its the same price. The gentlemen said yes, printed out a contract, and after seeing the price I signed the contract. Now remember payless, we signed a...
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Review
#1213646 Review #1213646 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Pricing issue