Product: Payless Car Rental Car Rental Clear all filters (348 of 348 reviews match)
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1.8
Details
I paid in Advance for my Rental car at Payless car rental .Now they charged my card Two times after am back home and left Washington State Sea-Tac Airport ,They say they don't have a Customer complaint department and somebody will call me in 72 hours. I need my money...
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#1212440 Review #1212440 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Problems with payment
1.0
Details
Rented a car from Payless through Expedia in Phoenix, AZ price quoted was less than $250 w/tax included-sounded great-booked it. Our flight was delayed, then a 20min shuttle ride & standing in line for over an hour (the only rental company w/a long line) they told us...
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#1209432 Review #1209432 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Cons
  • Service
Reason of review
Problems with payment
Rented a car in Phoenix.Arrived one hour late. Our midsize car was not available so they charged us 7/day more for a “luxury” car. The guy at the fest said “it’s a jay time of year” and we were late... I co tact yes citomer service to file a complaint, and the...
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#1199222 Review #1199222 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Poor customer service
1.0
Details
In April 2017 I rented a car at the Oakland airport from Payless for one week. I turned the car back in the same way I found it and no damage had happened while in my possession. Six months later I received a letter from a company representing Payless claiming that the...
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Review
#1183464 Review #1183464 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Cons
  • False charges
Reason of review
False claims
Preferred solution
Close this!
1.0
Details
Payless customer service is very bad.I was charged extra 350$ while I was suppose to be charged only 40$ at payless. I exchanged the payless car as per their guidance and they consider it return. When reported customer service representative Rori is *** bent on closing...
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Review
#1170311 Review #1170311 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Pricing issue

Payless Car Rental - Bait and switch operation in campeche Mexico

1.0
Details
We rented a car with Payless thru a third party and, despite having the reservation, they pretended that we did not pay for insurance and they more than tripled the cost. A total con job and I will never use this company again.
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Review
#1163167 Review #1163167 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Pricing issue

Payless Car Rental - Car Rental Review

1.2
Details
Car did not start day 4 of 4 day rental. Billed credit card $564. The estimate was $202. Charged towing and additional day in addition to other added fees. 30 days later attempting to charge $60 and $55.14 with no explanation. Customer serviCe opens ticket number then closes with no contact. Rented from another company day 4 for another $212 because Payless could not provide another car where I was.
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#1141404 Review #1141404 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Problems with payment

Payless Car Rental - Car would not start day four. Quoted $212. Charged $564.

1.3
Details
Car would not start on last day of 4 day rental, a Saturday. Automated run around calling trying to get help with a replacement . Transferred to busy signals, terrible connections out of the country, bad information all around. Their third party tow company charged me the fee. Had to rent from different company on day 4, charging one way rates. Billed credit card $564 when quoted $212. Had car 3 days. My total cost for 4 days including other car needed to get to the airtport was $781. 3 Complaints were filed on website. Responded once stating the complaint was closed. Weeks later from that rental location employee told me the manager was coming to phone refusing to give me any other number, then transferred me to someones voicemail. A final response was offer to reimburse $48.
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Review
#1139417 Review #1139417 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Pros
  • Location
Cons
  • Final charges
  • Customer service
Reason of review
Damaged or defective
Loss
$550
Preferred solution
Price reduction
Tags
  • car rental scam fraud

Payless Car Rental - Criminal Enterprise

1.0
Details
Payless at Cancun. Car was crap and they made bogus damage claims. Stay away!! The car was a death trap in the rain at night, no visibility. The people who worked there are trained crooks who make money by making you pay for non existent damage. It is in a remote area, not at the airport. You could lose your life trying to get there. You are captive once you return the car since it is a long way from the airport and they will refuse to shuttle you there. They are a bunch of crooks and need to be put out of business.
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Review
#1135108 Review #1135108 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Cons
  • Criminal nature of their enterprise
Reason of review
Damaged or defective
Loss
$350
Preferred solution
Put them out of business
Tags
  • Criminals
1.3
Details
First off the Better Business Bureau advises against PAYLESS CAR RENTAL. ABC network did an undercover story on the Payless Car Rental scam. I wish I would have seen the scam uncovered before I rented from Payless Car. I advanced booked a car thru EXPEDIA. I was quoted...
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1 comment
Anonymous
#1397877

Update Review on Payless Car Rental. The Car rental company agreed to return the money they overcharged me and credited it back to my charge card.

Review
#1127553 Review #1127553 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Pros
  • Location at dallas airport
Cons
  • Dirty car
  • Fraud overcharged
  • Customer service does not answer phone or emails
Reason of review
Pricing issue
Loss
$525
Preferred solution
Let the company propose a solution
Tags
  • No Complaint Follow Up