Product: Payless Car Rental Car Rental Clear all filters (348 of 348 reviews match)
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Payless Car Rental - Accused of damages for a mechanically unfit car

1.0
Details
Car would significantly shake when approached 60mph on highway. Reported the issue to the manager on duty when the car was returned. 6 months later received a letter falsely accusing me of damages due to an accident. The car was not damaged while in my possession. I only reported a mechanical issue. No details were provided in the letter. Received a second letter a month later asking for my insurance info so that they could file an insurance claim for $1,032.48 Since when does a rental car company expect the customer to pay for the upkeep of their fleet by filing false insurance claims
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Review
#1125904 Review #1125904 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Cons
  • Almost fraud in my mind
  • Falsely accused when only reported mechanical issue
  • Unexpected add ons upon return
Reason of review
Damaged or defective
Loss
$179
Preferred solution
Let the company propose a solution
Tags
  • Complaints

Payless Car Rental - Watch them carefully

1.8
Details
I picked up a car at the Phoenix Sky Harbor rental location at 12:30pm. It was going to be for 3-1/2 days. I made sure the agent understood that we'd be dropping it off just before our flight (5 pm). He gave us the price and, while it was incredibly high for the vehicle type, we accepted. When we turned it back in , the total came to $120 over the agreed amount. The agent said that we were supposed to have turned it in 4-1/2 hours earlier (at 10:30am). Don't believe anything their agents tell you. Comb over everything they give you before you sign anything. Their website also keeps defaulting everything to 10:30 am (pick up and drop off) every time you make a change to a reservation before finalizing it. Deceptive practices.
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Review
#1112285 Review #1112285 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Pricing issue

Payless Car Rental - Return

1.1
Details
I went to Puerto Rico on September 04 2017 and had rented a car on 9/04/2017 that I made a reservation for a Corolla Toyota (black)for 629.81 dollars as I arrived to Payless Car Rental I gave them my reservation information, they decided to rent me a Rio Kia (blue) all scratched for the amount 804.30 I returned the vehicle on 10/01/2017 I supposed to return it on 10/02/2017 some how I couldn’t get a refund even there was a hurricane prior on those days. I also had returned the vehicle 1 day earlier I spoked to a gentleman there and he gave me the supervisor name Alma Toro from Luis Munoz international Airport (787-625-8880) that I been trying to get contact but on successfully able to .
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Review
#1110350 Review #1110350 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Return, Exchange or Cancellation Policy

Payless Car Rental - Got charget $120 for gas refuel, even though returned the car with full tank

1.0
Details
I rented a car at JFK, returned it with full tank, few days later got charget $120 for gas refuel. They said you I would need gas receipts to prove I had a full tank. They don't have any customer service that you can call. Worst company ever. Then a week later charged my credit card $16 for some toll and also said I would have to bring them receipt. Very dishonest. I rented a car at JFK, returned it with full tank, few days later got charget $120 for gas refuel. They said you I would need gas receipts to prove I had a full tank. They don't have any customer service that you can call. Worst company ever. Then a week later charged my credit card $16 for some toll and also said I would have to bring them receipt. Very dishonest.
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Review
#1107867 Review #1107867 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Cons
  • Bad cars
  • Unethical practices
  • Dishonest company
Reason of review
Pricing issue
Loss
$120
Preferred solution
Full refund

Payless Car Rental - Very Disssatisfied with Customer service of Mary Shea returns manager and Susan at Las Vegas Airport

2.2
Details
I experienced a poorly managed and handled situation with a young lady Susan and her manager Mary Shea. I arrived around 10:45pm at the return desk in the garage for my 12:45am flight. I get to the counter and express that I won't be using the card on file, I will be using cash as I adamantly expressed to Bryson during my pick up of the rental. At that time nothing was said to me about not having issues with paying cash. So I inform Susan that night that I would be paying with cash, she informs me that it was drawer switch over time and I wouldn't be able to pay with cash until after 12am. I said how is that possible when my flight leaves at 12:45am, I would never be able to make it back to the terminal. She looked at me and said, "There’s nothing I can do". I then went on to say that it wasn't explained to me that if I returned the vehicle back at 10:45pm that I would have to wait until 12am to pay cash. She then just stared at me like she didn't care, she never once apologizes for the inconvenience. I then ask for the manager who was Mary Shea who was walking up, so I explained the situation to her, she does the same thing as Susan looks at me like "Well there’s nothing I can do". I then said "do you understand my dilemma” Mary Shea, shrugged her shoulders and maintained that there was nothing she could do. I then said I would write the corporate office and I was also a manager and she wasn't resolving my issue or even sympathizing with me. By then I used a card that that I didn't want to use and expressed my displeasure. At that point she got upset with my forcefulness, and slammed the sliding window shut and said "*** YOU" as she was closing the window. At that point I made a scene, and I was highly upset and walked away with security.
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Review
#1100800 Review #1100800 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Pros
  • Having a car in vegas
Cons
  • Way i was treated by susan and her manager mary shea
Reason of review
Poor customer service
Tags
  • Las Vegas Airport Return

Payless Car Rental - Taking advantage of a customer

1.0
Details
I reserved a payless car at the memphis airport for $21.00 a day. I was flying in from san diego with a stopover in dallas on 8/27/17. Because of the weather in dallas flight delays occured and i missed the flight to memphis but AA had me booked on the next flight out. That was delayed 2 hrs as well. I got into mempis after payless closed. The only rental place open was an avis and they wanted $157.00 per day. I slept on the floor that night in front of the payless counter.The reason why I was at that airport is my father was put into the hospital in conway arkansas and I was told to get there because it didnt look good for him. It was much cheaper to fly to mempnis and rent a car than littlerock as I have limited funds. I just tried to extend my rental car as I am sitting next to my father in his hospital bed just being put on a ventilator. I asked the rental car person why they couldnt honor the rate originally qouted and she replied i didnt pick up the car when i said i would so it was my fault. And im getting charged an extra fee for extending the car rental(like i have a choice my dad is dying) i asked what yhe charge would be to drop the car at little rock instead of memphis she told me i would have to drive to little rock and ask she couldnt tell me what a rip off. Horrible horrible service
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Review
#1094057 Review #1094057 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Poor customer service
1.0
Details
BTW, I am familiar with the rental car process as I was in the Collision Repair Business for 20 years and often assisted Hertz and Enterprise with our mutual customers in filling out their rental contracts. At the rental counter, a seemingly nice girl assisted me in...
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Review
#1082324 Review #1082324 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Pros
  • Unethical hidden charges
Cons
  • Fraudulent business practices
  • Unethical practices
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Full refund

Payless Car Rental - Worst Car Rental

This company needs to be investigated by the government. Anybody with the right mind would never deal with these kind of people. It is a scam, fraud and rip off. Very deceitful sale techniques and lies. We booked a car for my daughters, we were quoted a price and reserved the car for my kids. once there, the rate changed from 517.07 per week to close to $900 per week. When we booked the car, we gave them my daughter's info, age, credit card and all what was requested. They told us that 517.07 was the final price, which include insurance and taxes, just to be blindsided by charges that were never mentioned in teh original booking. Had they told us about them, we would have looked at other companies, but no, they wait for you until you show us at the office, which is not at the airport, but miles away. I pray to god that this company go out of business or hit by tornado. It is a company run by crooks and scammers. Hope the government investigate and shut them down.
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Review
#1081199 Review #1081199 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Cons
  • Lies and deception
Reason of review
Pricing issue

Payless Car Rental - Will NEVER RENT FROM PAYLESS. OVERCHARGE

1.2
Details
Popr customer service. FRAUD. Dont waist your time or money wigh this company. Worst experience for car rental. Class action suit needs to happen to protect consumer
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Review
#1072891 Review #1072891 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Pricing issue

Payless Car Rental - I worked there

they have been doing this in dallas love field for years putting extra charges on customers contracts so they can get extra money rhen tell the employees they cant take charge off which is a lie i have so much to say about this piece of *** company
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Review
#1052222 Review #1052222 is a subjective opinion of poster.
Service
Payless Car Rental Car Rental
Reason of review
Problems with payment