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In my 35 years of renting cars I have NEVER experienced or worked with a corporation or more inept at helping consumers than Payless Car Rental. I rented a vehicle at Newark Airport for 30 hours, a Ford Focus. When I booked it the charge was $21.99/day. With all of the surcharges I would imagine the total would be somewhere around $60.00+ at the most. Upon return, because the woman was SO SLOW and I could not wait, she assured me the receipt would be emailed to me. It wasn't. Not only that but just receiving my CC bill today I noticed the charge for the rental was $608.11!!! So I began my quest of trying to find someone (not in Mexico) to help me with this. I contacted the Newark Airport desk 3 times and let it ring over 20 times each answer. Every time I called their "customer service" line it diverted me to Mexico where NO ONE could help me. Asked for managers, supervisors, it didn't one could help. I looked up their corporate office in St. Petersburg Florida and called that number, the number i have reached is not in service. Dont bother calling 1-800-PAYLESS because that is Mexico. I don't know why they give you all of the options on the phone because they ALL lead to Mexico and they cannot help you. After 1.5 hours of trying, I contacted my credit card company and told them to dispute the charge. Let them deal with it. All I know is, DO NOT RENT FROM PAYLESS CAR RENTAL...EVER!!
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#1099246 Review #1099246 is a subjective opinion of poster.
Payless Car Rental Ford Car Rental
Reason of review
Poor customer service
Preferred solution
Full refund
  • dishonest
  • no customer service
  • Awful Customer Service
  • Terrible Service
  • No help

Payless Car Rental - Ford Car Rental Review

Please beware of payless car rental. Picked up car @ payless Denver Int. Airport @ midnight oct 18th. I had a reservation and it stated total cost would be $696.00.Ashley waited on me. She gave me a long sheet with a lot of fine print and had several places for me to initial. When looked at the total it was $1269.00 and when I questioned her about she said the extra amount would be credited back to my card when I returned the car. I brought the car back and was on time, car was full of gas and no damage. I even took it through a car wash the night before. I had already purchased insurance through a third party company. I called Amex to dispute. And payless came back with I had initialed some things. Make sure you read the fine print if you must use them. They cannot be trusted. Such a Scam!! Will warn everyone I can about them.
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#992922 Review #992922 is a subjective opinion of poster.
Payless Car Rental Ford Car Rental
Reason of review
Pricing issue

Contact Payless Car Rental Customer Service

Mailing Address:
Payless Car Rental
2350 N 34th Street North P.O. Box 699000 Tulsa, OK 74169-9000
St. Petersburg, FL 33713
(800) 729-5377
All Payless Car Rental Contacts