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Payless Tampa airport - reserved brought Hotwire: I usually avoid Renting with Payless but did this time because it was emergency and good rate. Employees were nothing but rude and deceptive.

Counter person gave me 4 contracts to sign before she actually gave me the one with the price I had agreed to even though I was very clear that I wantedNO extra fees - insurance etc. she also charged me for a tank of gas and said the charge would be removed if I brought car in full. She was rude and unpleasant through whole process. On return, I did fill tank ( even overfilled to be sure).

Again they gave me a bill with gas included. When I asked them to remove charge, the employee said he checked the gas and it wasn't full. I told him that I just filled it and was not paying for another tank.

He went back to the car for 5 minutes and sat there, finally came back to the counter and removed the gas charge without speaking to me. Never rent from Payless!!

Product or Service Mentioned: Payless Car Rental Mazda Car Rental.

Reason of review: Poor customer service.

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