Product: Payless Car Rental Nissan Car Rental Clear all filters (4 of 4 reviews match)
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Payless Car Rental - Over charged

1.0
Details
I returned my car full tank and 20 minutes early. They charged me for an extra day. Hung up when I expressed my unhappiness. And I to now what 2 days to see if they will refund my money.
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Review
#1085137 Review #1085137 is a subjective opinion of poster.
Service
Payless Car Rental Nissan Car Rental
Cons
  • Long wait
Reason of review
Problems with payment
1.4
Details
I leased a car.Had a flat tire, no spare. Called the company they could send a tow truck to pick me and the car in 90 min and take me to the airport 30 min away to get a new car. I would have missed the event i was in town for. They came picked up the car without me...
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1 comment
Anonymous
#1347195

I had difficulty updating this complaint. This has been resolved. I wrote the ceo and immediately received a refund. Thanks

Review
#1064727 Review #1064727 is a subjective opinion of poster.
Service
Payless Car Rental Nissan Car Rental
Reason of review
Poor customer service

Payless Car Rental - Nissan Car Rental Review

1.0
Details
The WORST experience EVER!!! Please do not use this rental car place. It is a total scam!! I selected this rental car place to rent a car while I was vacationing in FL. The price was cheap $7.51 a day for a Nissan versa. I made the reservation online and the total came to a little over $45. My husband and I arrived to the Payless rental car counter in the Orlando airport around 10 am on a Wednesday. There were 3 agents assisting 3 customers when we walked up with 3 other customers waiting in line. We waited a good 45 min until we were assisted by a payless rental car associate. The associate asked me if I wanted to upgrade my rental reservation. I responded no thank you the Nissan Versa I reserved will be perfect for my husband and I, we do not need a bigger car since it's just us. The associate then responds back, "oK miss we actually don't have any vehicles left, the only vehicles we have are mini vans and we can give you the minivan for the same price as the compact car you reserved. Would you like the take the minivan?" I responded "yes, I guess so if you don't have any other vehicles left." So I get a paper to sign that has an outrageous total on it $175...The associate tells me the receipt is high because it includes the price of the rental and the security deposit for the vehicle. She then tells me that once the vehicle is returned I will only be charge for the rental price. Well you can guess what happens next. I returned the vehicle only to discover they charged me for the vehicle upgrade and a roadside assistance fee. Why would I pay for roadside assistance when I pay for AAA on my car insurance. They are refusing to give me my money back. You can't even speak with anyone to resolve anything....All communication is done via email. Please do not waste your time..make sure to read all the reviews on here about how horrible the service is and how big of a scam this company is!!!
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Review
#992445 Review #992445 is a subjective opinion of poster.
Service
Payless Car Rental Nissan Car Rental
Reason of review
Pricing issue

Payless Car Rental - Ripped off, scammed

They lost our paid reservation we got through expedia, they had us charge it again, then insisted charged a higher rate, and added additional "required charges" it ended up being 3 times what we planned on Expedia. I will never use Payless Car Rental again. We rented a Nissan Altima at the Payless Car Rental located at Denver International Airport. We prepaid for three weeks of rental. We so far have been unable to get this matter resolved, as so far no one seems able to take any action regarding the overcharges. I would say this is the worst car rental experience I have ever had.
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Review
#838728 Review #838728 is a subjective opinion of poster.
Service
Payless Car Rental Nissan Car Rental
Cons
  • Service
  • Damaged vehicle
  • Pushy tactics
Reason of review
All of the above.
Loss
$390
Preferred solution
Full refund

Contact Payless Car Rental Customer Service

Mailing Address:
Payless Car Rental
2350 N 34th Street North P.O. Box 699000 Tulsa, OK 74169-9000
St. Petersburg, FL 33713
USA
Phone:
(800) 729-5377
All Payless Car Rental Contacts