First off the Better Business Bureau advises against PAYLESS CAR RENTAL. ABC network did an undercover story on the Payless Car Rental scam.
I wish I would have seen the scam uncovered before I rented from Payless Car. I advanced booked a car thru EXPEDIA. I was quoted $606.48 with a printed receipt from EXPEDIA. Went to the DFW Payless Rental Counter and was given a receipt for $606.48.
I was then told "to have a seat it would be a 40 minute wait for the car) The rental car I was given had dirty/stained interior with a passenger side door that had been broken into with multiple deep scratches/dings. I was also told there were "no other cars". I returned the car a few hours early with a full tank of gas and clean. I was then given a print out from a "hand held" device for not the EXPEDIA price or PAYLESS price of $606.48 but a SCAM price of $1053.52!!!
PAYLESS FRAUDULENTLY added Optional Services/Products to the price that I clearly DECLINED on my rental receipt! BEWARE of PAYLESS CAR RENTAL or at least watch the Undercover PAYLESS CAR RENTALScam CBS aired on television.
Product or Service Mentioned: Payless Car Rental Car Rental.
Reason of review: Pricing issue.
Monetary Loss: $525.
Preferred solution: Let the company propose a solution.
Payless Car Rental Pros: Location at dallas airport.
Payless Car Rental Cons: Fraud overcharged, Dirty car, Customer service does not answer phone or emails.