I rented a car from Payless Car Rental Las Vegas in March 2008. I returned the car undamaged but a month later was sent a damage claim for $770.00.
No one with in Payless could describe the damages and the paint color didn't match my rental. I escalated my dispute to Las Vegas Payless Manager Robert Dau who was too incompetent to even investigate the issue despite the obvious discrepencies. I was finally able to completely prove that the damaged car wasn't even the same make and model as my rental. I escalated my dispute to VP Kathy Johnson who immediately dismissed the claim once she reviewed the evidence.
However she issued no apology or explanation despite the fact that the evidence clearly shows that this was an intentionally falsified claim between someone within Payless and the auto body repair shop.
Payless Car Rental Las Vegas has far more complaints before the Better Business Bureau than its competitors. I welcome replies from anyone with similar trouble from Payless Las Vegas
Product or Service Mentioned: Payless Car Rental Car Rental.