Update by user Jun 18, 2018
you cant put a value $$ amount on what happened to me . i lost time on a short but needed vacation , was treated so badly and taken advantage of by being given the worst car on the lot , i believe because i was a single older female (and have dark skin tone) by myself, and then called a liar when trying to get an extra hour to return it .
nobody should have to experience this kind of treatment from any business when spending money on a product or service. i am disgusted , hurt and still depressed from this experience
Original review posted by user Jun 18, 2018
I went on a much needed vacation to see my military daughter first time in 2 plus years. At the San Diego Airport I went to pick up my rental and waited 35 min> after another rep came to help I was then given a car that was told to me was the equivalent to the one I had reserved an Elantra, intermediate, I reserved through my airline, I was informed they had no Elantras.
upon taking all my luggage up I was received by another man who put me in an Aveo , I respond that my car should be bigger an equal to an Elantra, he responded it was equivalent to the Elantra I suggested it not and he said we have none.
I took the car as there was lines of people and didn't want to argue I felt very intimidated.
I had a ways to drive and got lost so wanted to ask for directions whern I tried to roll down the passenger r window I could not find the button , when I realized that this car was manual roll down windows and manual locks I almost died of shock. Having a torn rotator cuff and 3 bone spurs I was in a sling and could not reach or roll down the windows .
After making all the way to my daughters in horrid traffic , she was horrified that they had done this and down graded me instead of upgraded me , she called CS who gave us the # but nobody would ever answer, they said take it back . it was a long way but I did so and was told the same thing when I returned but he did have an Elanta returned just then and rushed me into it and then left. this took half a day of my 5 day vacation.
when i needed to return the car i called and the 4 th time someone answered i asked if i could return the car 2 hours later than it had said , i explained the problem upon pick up and he was rude to me arguing that it may or may not have been the correct car he didn't care but he would give me one hour later , i said it took me 4 plus hours that day he hung up on me .
i returned it when they said and nobody would help me find a cart for my 3 bags (i am in a sling mind you) finally someone pointed 3 rows over to some . I was almost in tears at the treatment i received from this company and no thank you"s or sorry"s from anyone, I still have not received my rapid rewards points as they are an affiliate to southwest Airlines Rapid Rewards program and i have called SW to let them know how ashamed they should be for using this company in their program and i would never in my life use or recommend them to my worst enemy. this experience affected my time on vacation and i was not happy . I have the paperwork of my reservation and the paperwork of the car received but am not adding it as it is at home.
Product or Service Mentioned: Payless Car Rental Car Rental.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Price.
I didn't like: Dishonest way of conducting business, Terrible customer service, Payless car rental service and quality.