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I went to Puerto Rico on September 04 2017 and had rented a car on 9/04/2017 that I made a reservation for a Corolla Toyota (black)for 629.81 dollars as I arrived to Payless Car Rental I gave them my reservation information, they decided to rent me a Rio Kia (blue) all scratched for the amount 804.30 I returned the vehicle on 10/01/2017 I supposed to return it on 10/02/2017 some how I couldn’t get a refund even there was a hurricane prior on those days. I also had returned the vehicle 1 day earlier I spoked to a gentleman there and he gave me the supervisor name Alma Toro from Luis Munoz international Airport (787-625-8880) that I been trying to get contact but on successfully able to .

Product or Service Mentioned: Payless Car Rental Car Rental.

Reason of review: Return, Exchange or Cancellation Policy.

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