Latest review first
Payless Car Rental (Payless) deserves an 'F' grade as far as I'm concerned. Let me be clear: I am not someone who takes the time to write reviews very often; however, Payless' conduct has been so egregious that I had to work the crafting of this review into my busy...Read more
Company wrote 0 private or public responses to the review from Dec 07.
I traveled through BWI on 11/7/2018. My experience picking up the rental car at Payless car rental was a awful. Had to meet outside in the cold weather, no one inside to help. Showed up, with a line of about 6 other customers ahead of me, only one person working the...Read more
Company wrote 0 private or public responses to the review from Nov 12.
Payless Car Rental - Skeptical and scared
Just got off the phone with my credit card company about the $200 charge on my card when my bill was suppose to be $148. The Payless Call center said, “All car companies charge a security deposit.” I of course know they don’t. I’m grateful my charge card company will go to bat for me. I will NEVER use Payless again
Company wrote 0 private or public responses to the review from Sep 15.
Simply AWFUL. The car full of ants (clearly it has not been cleaned prior to me renting it). Called customer service - said it's not their problem, call the local counter. Called the local counter - 9 times - no answer!! Called another number I found, an infinite loop...Read more
Company wrote 0 public responses to the review from Sep 11.
Payless Car Rental - Don't even think about go here
Just don't wasted your money and time they are going to charge you 250dlls More than what supposed to be. Sucks I read the reviews after I see my charge on the card
Company wrote 0 public responses to the review from Aug 04.
Payless Car Rental - This company sucks!
Stay far far away Incompetent, rip off, terrible customer service
Company wrote 0 public responses to the review from Aug 01.
Took 50 minutes to help one family in front of us rent a car. Then 15 minutes for them to look up my reservation and let me pay. Slow, and rude, they couldn't have worked slower if they tried and made it clear that they didn't care about the customer. Just as we...Read more
Company wrote 0 private or public responses to the review from Jun 29.
San Diego Airport treated me so poorly I was appaulled that they tried to down grade my reservation and play it of a an equivelant our right lied that an AVEO WAS AN INTERMEDIATE equal to an Elantra and then tell me I was a liar and they took up half s day of my...Read more
Company wrote 0 public responses to the review from Jun 19.
I went on a much needed vacation to see my military daughter first time in 2 plus years. At the San Diego Airport I went to pick up my rental and waited 35 min> after another rep came to help I was then given a car that was told to me was the equivalent to the one I...Read more
Company wrote 0 private or public responses to the review from Jun 18.
I booked a reservation with Payless for June 10th in Chicago ORD. The weather was bad with storms. I arrived at 11:00 PM, and Payless was closed, even though thy advertise as being open 24 hours a day. The recorded message, I received when I called said that the...Read more
Company wrote 0 private or public responses to the review from Jun 11.
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