Latest review first
Rented a car in Phoenix. Arrived one hour late. Our midsize car was not available so they charged us 7/day more for a “luxury” car. The guy at the fest said “it’s a jay time of year” and we were late... I co tact yes citomer service to file a complaint, and the...Read more
In April 2017 I rented a car at the Oakland airport from Payless for one week. I turned the car back in the same way I found it and no damage had happened while in my possession. Six months later I received a letter from a company representing Payless claiming that the...Read more
I didn't like
- False charges
Booked a rental reservation with a base rate of 204.60 and Other taxes/fees of 82.39 for a total of 286.99. When I arrived on 1/26/18 to pick up my rental I asked if the vehicle had AWD. The agent indicated that the Santa Fe was not AWD and he would see what they had....Read more
- Vehicle rented
- Location denver airport
I didn't like
- Over charge
Payless Car Rental - Beware...... worst car rental
Falsely advertised they were at Tampa Airport. They are not! They are to shuttle every 15 min. We waited 1 hr and driver was rude. Packed too many people on van. 2-3 workers to give cars are rude and shady. I would never rent from them the car had no auto entry only key! Ridiculous!
Payless Car Rental - Beware........ terrible
Misrepresented to be at Tampa airport. Shuttle wait over 1 he after 3 calls driver very rude ....... Payless representative was ignorant and cars have no entry other than key...... beware
Payless customer service is very bad. I was charged extra 350$ while I was suppose to be charged only 40$ at payless. I exchanged the payless car as per their guidance and they consider it return. When reported customer service representative Rori is *** bent on...Read more
Payless Car Rental - Bait and switch operation in campeche Mexico
We rented a car with Payless thru a third party and, despite having the reservation, they pretended that we did not pay for insurance and they more than tripled the cost. A total con job and I will never use this company again.
I rented a "car" from Payless from Friday morning 12/8 - Monday morning 12/11. I had a horrible experience with them and will never rent from them again! When I got to the RDU counter to pick up my reservation, nobody was there. Eventually, the agent for Avis showed up...Read more
I didn't like
- 4 hour wait for car replacement
- Customer service was minimal and never followed up
Shuttle brought us to a site at mlps near Humphtey. Car was rediculously overpriced ($95 per day for a Ford Fusion). They included airport fees, even though we were miles from the terminal. Rental car was only 1/2 full of gas. They gave us a Nissan in exchange - it...Read more
Car did not start day 4 of 4 day rental. Billed credit card $564. The estimate was $202. Charged towing and additional day in addition to other added fees. 30 days later attempting to charge $60 and $55.14 with no explanation. Customer serviCe opens ticket number then...Read more
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