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Payless Car Rental - Deplorable customer service

Counter rep at the Richmond Int’l Airport refused to honor confirmed price booked through Expedia and was extremely rude, insulting and dishonest. Canceled the transaction. Went to Alamo and had a great experience.
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Review
#1248608 Review #1248608 is a subjective opinion of poster.
Reason of review
Pricing issue
1.2
Details
Louis gave me a very hard time about my drivers license. In Illinois the sos issues a paper license after renewal then mails a card later. I did not have card. I had paper with all current info and old card. He made a big deal, asking his co workers if he should...
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Review
#1218770 Review #1218770 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I rent cars all over the world and Payless has been my worst experience ever. Booked a car for 4 days for $115.00 just to find out a few days later that I got overcharged by almost $90. The car was returned on time with a full tank of gas. After contacting their so...
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Review
#1215670 Review #1215670 is a subjective opinion of poster.
Reason of review
Problems with payment
2.7
Details
We reserved a car and took printout to counter, they told us we could upgrade for the same price 251.00. As long as its the same price. The gentlemen said yes, printed out a contract, and after seeing the price I signed the contract. Now remember payless, we signed a...
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Review
#1213646 Review #1213646 is a subjective opinion of poster.
Reason of review
Pricing issue
1.8
Details
I paid in Advance for my Rental car at Payless car rental .Now they charged my card Two times after am back home and left Washington State Sea-Tac Airport ,They say they don't have a Customer complaint department and somebody will call me in 72 hours. I need my money...
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Review
#1212440 Review #1212440 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Rented a car from Payless through Expedia in Phoenix, AZ price quoted was less than $250 w/tax included-sounded great-booked it. Our flight was delayed, then a 20min shuttle ride & standing in line for over an hour (the only rental company w/a long line) they told us...
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Review
#1209432 Review #1209432 is a subjective opinion of poster.
Cons
  • Service
Reason of review
Problems with payment
Terrible, this company is only out to swindle from you. Do not under any cercomstanse rent from this company!!!! When we got to a sky Harbor in Phoniex they told us we were late and they had to let our car go, we were not late. They could get us an upgrade but it would...
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Review
#1202042 Review #1202042 is a subjective opinion of poster.
Reason of review
Poor customer service
Rented a car in Phoenix. Arrived one hour late. Our midsize car was not available so they charged us 7/day more for a “luxury” car. The guy at the fest said “it’s a jay time of year” and we were late... I co tact yes citomer service to file a complaint, and the...
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Review
#1199222 Review #1199222 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
In April 2017 I rented a car at the Oakland airport from Payless for one week. I turned the car back in the same way I found it and no damage had happened while in my possession. Six months later I received a letter from a company representing Payless claiming that the...
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Review
#1183464 Review #1183464 is a subjective opinion of poster.
Cons
  • False charges
Reason of review
False claims
Preferred solution
Close this!
2.0
Details
Booked a rental reservation with a base rate of 204.60 and Other taxes/fees of 82.39 for a total of 286.99. When I arrived on 1/26/18 to pick up my rental I asked if the vehicle had AWD. The agent indicated that the Santa Fe was not AWD and he would see what they had....
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Review
#1180077 Review #1180077 is a subjective opinion of poster.
Pros
  • Vehicle rented
  • Location denver airport
Cons
  • Over charge
Reason of review
Pricing issue
Loss
$184
Preferred solution
Price reduction
Tags
  • Den Payless Car Rip Off