filters
State:
Show
City:
Show
Product:
Show
Rented a car in Phoenix. Arrived one hour late. Our midsize car was not available so they charged us 7/day more for a “luxury” car. The guy at the fest said “it’s a jay time of year” and we were late... I co tact yes citomer service to file a complaint, and the...
Read more
#1199222
Reply to reviews
In April 2017 I rented a car at the Oakland airport from Payless for one week. I turned the car back in the same way I found it and no damage had happened while in my possession. Six months later I received a letter from a company representing Payless claiming that the...
Read more
1.0
I didn't like
  • False charges
#1183464
Reply to reviews
Booked a rental reservation with a base rate of 204.60 and Other taxes/fees of 82.39 for a total of 286.99. When I arrived on 1/26/18 to pick up my rental I asked if the vehicle had AWD. The agent indicated that the Santa Fe was not AWD and he would see what they had....
Read more
2.0
I liked
  • Vehicle rented
  • Location denver airport
I didn't like
  • Over charge
#1180077
Reply to reviews
Show

Payless Car Rental - Beware...... worst car rental

Falsely advertised they were at Tampa Airport. They are not! They are to shuttle every 15 min. We waited 1 hr and driver was rude. Packed too many people on van. 2-3 workers to give cars are rude and shady. I would never rent from them the car had no auto entry only key! Ridiculous!
1.1
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1177811
Reply to reviews
Show

Payless Car Rental - Beware........ terrible

Misrepresented to be at Tampa airport. Shuttle wait over 1 he after 3 calls driver very rude ....... Payless representative was ignorant and cars have no entry other than key...... beware
#1177311
Reply to reviews
Payless customer service is very bad. I was charged extra 350$ while I was suppose to be charged only 40$ at payless. I exchanged the payless car as per their guidance and they consider it return. When reported customer service representative Rori is *** bent on...
Read more
1.0
#1170311
Reply to reviews
Show

Payless Car Rental - Bait and switch operation in campeche Mexico

We rented a car with Payless thru a third party and, despite having the reservation, they pretended that we did not pay for insurance and they more than tripled the cost. A total con job and I will never use this company again.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Value for money
Campeche,Campeche
#1163167
Reply to reviews
I rented a "car" from Payless from Friday morning 12/8 - Monday morning 12/11. I had a horrible experience with them and will never rent from them again! When I got to the RDU counter to pick up my reservation, nobody was there. Eventually, the agent for Avis showed up...
Read more
2.2
I didn't like
  • 4 hour wait for car replacement
  • Customer service was minimal and never followed up
#1156408
Reply to reviews
Shuttle brought us to a site at mlps near Humphtey. Car was rediculously overpriced ($95 per day for a Ford Fusion). They included airport fees, even though we were miles from the terminal. Rental car was only 1/2 full of gas. They gave us a Nissan in exchange - it...
Read more
1.0
#1152013
Reply to reviews
Car did not start day 4 of 4 day rental. Billed credit card $564. The estimate was $202. Charged towing and additional day in addition to other added fees. 30 days later attempting to charge $60 and $55.14 with no explanation. Customer serviCe opens ticket number then...
Read more
1.2
#1141404
Reply to reviews