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I paid in Advance for my Rental car at Payless car rental .Now they charged my card Two times after am back home and left Washington State Sea-Tac Airport ,They say they don't have a Customer complaint department and somebody will call me in 72 hours. I need my money...
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1.8
#1212440
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Rented a car from Payless through Expedia in Phoenix, AZ price quoted was less than $250 w/tax included-sounded great-booked it. Our flight was delayed, then a 20min shuttle ride & standing in line for over an hour (the only rental company w/a long line) they told us...
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1.0
I didn't like
  • Service
#1209432
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Terrible, this company is only out to swindle from you. Do not under any cercomstanse rent from this company!!!! When we got to a sky Harbor in Phoniex they told us we were late and they had to let our car go, we were not late. They could get us an upgrade but it would...
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#1202042
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Rented a car in Phoenix. Arrived one hour late. Our midsize car was not available so they charged us 7/day more for a “luxury” car. The guy at the fest said “it’s a jay time of year” and we were late... I co tact yes citomer service to file a complaint, and the...
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#1199222
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In April 2017 I rented a car at the Oakland airport from Payless for one week. I turned the car back in the same way I found it and no damage had happened while in my possession. Six months later I received a letter from a company representing Payless claiming that the...
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1.0
I didn't like
  • False charges
#1183464
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Booked a rental reservation with a base rate of 204.60 and Other taxes/fees of 82.39 for a total of 286.99. When I arrived on 1/26/18 to pick up my rental I asked if the vehicle had AWD. The agent indicated that the Santa Fe was not AWD and he would see what they had....
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2.0
I liked
  • Vehicle rented
  • Location denver airport
I didn't like
  • Over charge
#1180077
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Payless Car Rental - Beware...... worst car rental

Falsely advertised they were at Tampa Airport. They are not! They are to shuttle every 15 min. We waited 1 hr and driver was rude. Packed too many people on van. 2-3 workers to give cars are rude and shady. I would never rent from them the car had no auto entry only key! Ridiculous!
1.1
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#1177811
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Payless Car Rental - Beware........ terrible

Misrepresented to be at Tampa airport. Shuttle wait over 1 he after 3 calls driver very rude ....... Payless representative was ignorant and cars have no entry other than key...... beware
#1177311
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Payless customer service is very bad. I was charged extra 350$ while I was suppose to be charged only 40$ at payless. I exchanged the payless car as per their guidance and they consider it return. When reported customer service representative Rori is *** bent on...
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1.0
#1170311
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Payless Car Rental in Campeche, Campeche - Bait and switch operation in campeche Mexico

We rented a car with Payless thru a third party and, despite having the reservation, they pretended that we did not pay for insurance and they more than tripled the cost. A total con job and I will never use this company again.
1.0
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Campeche, Campeche
#1163167
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