Got a quote for 9 days rental for a mid size SUV from Payless in Denver for $312.00. When we got to the office the agent suggested that we upgrade from a front wheel to an all wheel drive which he said was about $80.00 plus tax for the 9 days, which we agreed to.
Admittedly, I just went thru and initialed everything without looking too closely. When I got my credit card statement I discovered that that had charged me $26.00 per day for the upgrade, which increased the amount on which all of the multiple sales taxes and fees are figured. The result was that my bill increased from what should have been around $400 to over $600.
ABSOLUTELY A BAIT AND SWITCH TACTIC. DO NOT DEAL WITH THIS OUTFIT.
Product or Service Mentioned: Payless Car Rental Car Rental.
Reason of review: Pricing issue.
Monetary Loss: $200.
Preferred solution: Full refund.