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Update by user Sep 16, 2016

Payless still insists that I asked for the insurance. I complained to the Better Business Bureau.

Today (almost two months after I rented the car), I received a bill in the mail for $373.53. Nobody can talk to me about it ("we only do business by email") and nobody can tell me why I owe this money.

Original review posted by user Aug 05, 2016

I rented a car from Payless and kept it for 9 days as I planned. The day after I got home, when I was going through my receipts from my trip, I discovered that I had been charged $25 a day for some sort of insurance, which I never authorized.

The car rental was only $22 a day.

When I contacted the company (a near impossibility, by the way) I was told that I must have authorized it so they will not refund the money. I will never rent from these people again and hope no one else does, either.

Product or Service Mentioned: Payless Car Rental Car Rental.

Reason of review: Pricing issue.

Monetary Loss: $222.

Preferred solution: Full refund.

I didn't like: Being ripped off, Fact i was charged for insurance, Customer service, Fraudulent pricing, Forcing insurance on me.

Company wrote 0 private or public responses to the review from Aug 05, 2016.
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Ottawa, Ontario, Canada #1195344

Payless is almost impossible to contact for customer complaints, they quoted me a weekly rate, then after the fact they re entered my card to the tune of an extra $150.00. They are slippery as eels stay away.

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