NO ONE can help you at the desk. They make you call a number and then that person opens a ticket and then you get an email like below: (harder to look someone in the face and take their money unwillingly, but easy to do via email.) SHADY.
The guest states that she got charged for roadside service which she had declined. The agent at the counter agreed that this was not signed for but could not give her a refund because the contract was closed. The guest is requesting a refund. Wed, Dec 28 2016 10:03am - Melanie - Executive Desk Dear Janet B, Payless Roadside Safety Plan (RSP) is not insurance and is not mandatory.
When a renter purchases the RSP product, he or she is provided the following roadside assistance services at no additional cost. When you purchase our Roadside Service Plan (RSP) we waive all, or a portion of, the cost of a roadside assistance service call up to the amount of $125.00 per incident. Benefits include: - Emergency road service towing - Winching - Jump start - Flat tire change - Lockout service - Emergency fuel delivery Prohibited use of the vehicle will void this option RSP is authorized by the renter, and that decision is noted on the rental agreement when the customer signs for the coverage. We have checked our records carefully and find that the RSP option was offered to you, and you indeed signed the agreement.
Based on this, no refund is warranted. Payless takes great pride in providing dependable cars and attentive service at a great price, with no surprises. Your feedback is extremely important because it helps us maintain our high service levels. We hope you will give us another opportunity to meet your rental needs in the future.
Thank you for contacting Payless Melanie Payless Executive Desk Wed, Dec 28 2016 10:39am NOTED. As someone who travels and rents cars frequently this is a first. You are generally asked to note certain areas of a contract once you verbally confirm whether you would like the coverage or not. Clearly not what happened here and totally on me for not scouring said agreement.
I never accept it because I carry it on my own.
While totally legal just a bit shady. Fail.
Product or Service Mentioned: Payless Car Rental Car Rental.
Reason of review: Pricing issue.