West Palm Beach, Florida
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1 comment

Please stay away from Payless.

You will see cheap prices online for a reason!!! let me explain!!!!

I made my reservation online through american express.

Went in to pick up my car and spoke to Paul.

I was told that they do not have my class car and that i would have to pay extra to get the next class up.

I asked paul, what was the point of making a reservation if they would not keep the car ready for me!

He was extremely rude about it and said i could F off if i didnt want the car.

That is obviously no way to talk to a paying customer!!!!

What PAYLESS does is they advertise low prices to get you into the door and then trap you into upgrading.

Please stay away from this company as they are thieves.!!!!

Product or Service Mentioned: Payless Car Rental Car Rental.

Reason of review: Not as described/ advertised.

Monetary Loss: $50.

Preferred solution: Full refund.

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We, too, were the sibjects of higher rates at check in and eould not honor previously agreed to contract!