I picked up a car at the Phoenix Sky Harbor rental location at 12:30pm. It was going to be for 3-1/2 days.
I made sure the agent understood that we'd be dropping it off just before our flight (5 pm). He gave us the price and, while it was incredibly high for the vehicle type, we accepted. When we turned it back in , the total came to $120 over the agreed amount. The agent said that we were supposed to have turned it in 4-1/2 hours earlier (at 10:30am).
Don't believe anything their agents tell you. Comb over everything they give you before you sign anything.
Their website also keeps defaulting everything to 10:30 am (pick up and drop off) every time you make a change to a reservation before finalizing it. Deceptive practices.
Product or Service Mentioned: Payless Car Rental Car Rental.
Reason of review: Pricing issue.