Columbus, Ohio
Not resolved

While visiting Zion National Park last week Of Sept.2014, my husband and I rented a car from your facility in Vegas.

Related: Don't Use Payless Car Rental - they will just RIP YOU OFF!!!

When we reached Zion, I noticed that the dash light was on that indicated low air in the tires. I went to a gas station/tire center and was shown that both front tires were all but bald from wear. Considering that we were traveling in the mountains, and with the tire center's suggestion, we called your customer service. We were told that we had to purchase the tires, bring the bald tires back to Vegas, and then we would "most probably" be reimbursed.

I would not accept the idea that I should pay for replacing worn out tires on a rental car, so I began calling various departments in the Payless company. Two days later, I still was told that Payless would not pay for the tires. We had now lost two days of travel time because I was afraid to travel the mountain roads on the unsafe tires. Finally, after speaking to numerous people, it was suggested that I bring the car back to the Vegas airport and I would be issued a new car.

I refused to do this, since it would mean loosing a third day (of my 5 day vacation), since Vegas is a 2 1/2 to 3 hour drive from Zion (6 hrs. round trip). It was not until I threatened to take the car to the Utah State Police for a safety inspection that a new car was delivered to us, arriving after midnight on our last night. Executives of Payless - your company should be ashamed!!!!

I will never use your company again.Hope many people read this before renting from you.

Review about: Car Rental Service.

Review #528961 is a subjective opinion of a user.

Product or Service Quality
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Payless Car Rental?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Payless Car Rental - Class Action Lawsuit!!!! Payless Car Rental "Sign up for the class action lawsuit!!! WE need to put this company out of business or make them change their business practices. Run don't walk away from this..." Read more Wiwigo - Fraud Company - Fake Commitment Wiwigo "{The reason I write this complain is to ensure that in future if someone books through they are very well aware of what will happen to their booking…} On the..." Read more Green Motion - UNACCEPTABLE- RIP OFF Green Motion "Unacceptable - rip off I hired a Mercedes car from the East Midlands airport branch based in the Hilton Hotel Foyer. It was getting dark when I collected the car..." Read more THE WORST PUBLIC STORAGE - PANORAMA CITY, CA - MY UNIT WAS BROKEN INTO Public Storage "Our storage unit was broken into in October 2016 - the thief was caught in plain sight by my wife..." Read more Bella Collina - Don't buy a home, lot, wedding, club event before read REAL REVIEWS - By Don Karl Juravin Bella Collina "Don't buy a home, lot, wedding, club event before read the REAL REVIEWS by residents who live in Bella Collina. The new site EXPOSES the real Bella Collina from the..." Read more E Timothy Mccullough - CONSUMER ALERT! TIMOTHY MCCULOUGH MALPRACTICE COMPLAINTS E Timothy Mccullough "We WERE a client of Tim's as well and we lost our case big time. It all started off the same way as other people have experienced where he introduces..." Read more Carls Tree Service - Stone Cold Carls Tree Service " I ordered 2B slag from Carl's tree service and received 2B limestone instead. Ultimately you do not know it's the wrong product until it is dumped all over your..." Read more Lending Club - Slow confusing process with absolutely no communication Lending Club "I am currently around two weeks since our application. We decided to give Lending Club a try, pre-qualified for a loan, submitted all requested documentation immediately upon request. After a..." Read more