Not resolved
1.0
Details
Product or Service Quality
0 comments

While visiting Zion National Park last week Of Sept.2014, my husband and I rented a car from your facility in Vegas.

When we reached Zion, I noticed that the dash light was on that indicated low air in the tires. I went to a gas station/tire center and was shown that both front tires were all but bald from wear. Considering that we were traveling in the mountains, and with the tire center's suggestion, we called your customer service. We were told that we had to purchase the tires, bring the bald tires back to Vegas, and then we would "most probably" be reimbursed.

I would not accept the idea that I should pay for replacing worn out tires on a rental car, so I began calling various departments in the Payless company. Two days later, I still was told that Payless would not pay for the tires. We had now lost two days of travel time because I was afraid to travel the mountain roads on the unsafe tires. Finally, after speaking to numerous people, it was suggested that I bring the car back to the Vegas airport and I would be issued a new car.

I refused to do this, since it would mean loosing a third day (of my 5 day vacation), since Vegas is a 2 1/2 to 3 hour drive from Zion (6 hrs. round trip). It was not until I threatened to take the car to the Utah State Police for a safety inspection that a new car was delivered to us, arriving after midnight on our last night. Executives of Payless - your company should be ashamed!!!!

I will never use your company again.Hope many people read this before renting from you.

Review about: Payless Car Rental Car Rental.

Reason of review: Damaged or defective.

Had an Experience with Payless Car Rental?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Payless Car Rental Tampa FL- DON'T USE THEM-Scams People Payless Car Rental "I selected Payless because it was going to cost me $30 less than Enterprise at the Tampa Airport in January 2016. It took me AN HOUR AND A HALF to..." Read more Enterprise Rent A Car - ENTERPRISE FALSE HAIL DAMAGE CLAIMS Enterprise Rent A Car "In May of 2014, through the recommendation of my insurance co., I rented a car from Enterprise while my car was being repaired. When I picked up the vehicle,..." Read more Payless Car Rental - Over Charging / Deceptive Quotes Payless Car Rental "I rented from them and was charged 30% more than their "No Surprises" pricing. There was NOT full disclosure concerning the roadside assistance plan. My reservation total was..." Read more Be ware: SIXT are Liars, greedy and Opportunist Sixt "I rent cars over 16 times in last 13 months in Orlando, from that I used to like SIXT Rent a Car and rent 7 times… and i can tell..." Read more BATTERIES PLUS ARE FRAUDULENT COMPANY Batteries Plus "In other words,be prepared to argue with a wall when you try to bring a battery back for warranty replacement. Bought a battery in Dec 2016,in Sept 2017 it kept..." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more Screwed over by T-Mobile's Assurant cell phone insurance!  Assurant "I purchased a Note 7 phone through T-Mobile in September of 2016 as well as an insurance policy through Assurant for the phone. The phone was stolen in November of..." Read more Pottery Barn - No one care once you received order Pottery Barn "I order logan office furniture set with two cabinets, two hutch and one desk in HEWN OAK finish. I received furniture and it is good quality but one cabinet has..." Read more